Senior Manager, Fashion Expertise - Southeast

The Senior Manager, Fashion Expertise plays a pivotal role in shaping the learning culture of the House across the region, ensuring that the CHANEL allure is transmitted to every Fashion Advisor — and continuously reinforced throughout their tenure. Through the valorization of creation, savoir-faire, and quality, and through the cultivation of client style, the Senior Manager ensures that every retail team member in their region can embody a singular client bond.

The Senior Manager, Fashion Expertise provides regional leadership across multiple markets, partnering closely with Managers, Fashion Expertise to drive consistency, excellence, and impact in the field. Acting as the liaison between the Fashion Expertise Home Office and the field, they translate the US and global vision into meaningful learning experiences across the region.

The Senior Manager guides new talent, delivers learning programs to strengthen product and service expertise, leads regional client style development strategy, coaches and develops Managers, Fashion Expertise, and monitors the effectiveness of learning initiatives across the region.

What Impact You Can Create at CHANEL:

GUIDE NEW TALENT & ACCOMPANY ONBOARDING

• Deliver inspiring New Hire Training, supporting newcomers in the region with a deep understanding of the heritage, DNA, codes, and singularity of the House

• Support new boutique openings across the region, serving as the lead Fashion training resource to build team readiness to transmit the CHANEL singularity to each client ahead of opening
• Partner with Managers, Fashion Expertise to reinforce onboarding through ongoing coaching, learning experiences, and in-boutique development
• In partnership with Senior Retail Leadership, lead the onboarding of incoming Managers, Fashion Expertise, equipping them with the tools, frameworks, and regional context they need to make an immediate and lasting impact in their markets
• Periodically evaluate onboarding content in partnership with Fashion Expertise Home Office, ensuring materials remain aligned with the evolving creative vision of the House and learner needs

CULTIVATE PRODUCT EXPERTISE ACROSS THE REGION

• Facilitate inspiring, concrete, and impactful offsite training sessions on collections, savoir-faire, product knowledge, and service behaviors.
• Facilitate engaging offsite Product Expert Training sessions that valorize creation, savoir-faire, and quality
• Ensure that every Fashion Advisor and Style Advisor in the region attends at least one Product Expert Training per year, partnering with Managers to plan, schedule, and track participation across all markets
• Track Product Expert training completion and across the region, partnering with Managers to address retention opportunities through targeted in-boutique follow-up
• Share regional product training insights, observations, and qualitative feedback with the Fashion Expertise Home Office to inform future content development and training strategy

ELEVATE SERVICE EXCELLENCE ACROSS THE REGION

• Facilitate immersive, offsite Service Expert Training that bring the CHANEL Client Relational Promise to life
• Ensure that every team member in the region attends at least one Service Expert Training per year, coordinating scheduling and attendance in close partnership with Managers and Boutique Leadership
• Equip Managers with the language, frameworks, and coaching tools to reinforce service behaviors between formal training sessions, sustaining momentum and consistency across their markets
• Capture and surface regional service training insights to the Fashion Expertise Home Office, contributing to the continuous evolution of CHANEL's service training curriculum

LEAD REGIONAL CLIENT STYLE DEVELOPMENT STRATEGY

• Establish and monitor KPIs related to Advisor styling development, client styling appointments, and client development activities, leveraging insights to identify opportunities and deepen relationships
• Partner with Home Office to execute the styling strategy for clients within the region attending global Image events, partnering with Fashion Expertise Home Office and boutique teams to deliver exceptional experiences
• Serve as a host for US client-facing events within the region and host client styling events and appointments, cultivating direct client relationships
• Partner with Managers, Fashion Expertise to achieve regional goals related to the animation and hosting of client styling appointments within boutiques, providing strategic guidance and support across markets
• Maintain an individual annual client engagement goal, actively contributing to client development opportunities across the region

DEVELOP TALENT & INFORM STRATEGY

• Shadow Managers, Fashion Expertise across the region on a regular cadence, observing in-boutique training sessions, coaching interactions, and business partnership moments to evaluate their impact, efficacy, and growth as training leaders.
• Provide structured, thoughtful, and actionable feedback to Managers following observations, fostering a culture of continuous development and elevating the quality of training delivery across all markets.
• Track, analyze, and synthesize the KPIs associated with all training activity in the region — including Manager-led in-boutique sessions, digital learning completion, new hire onboarding milestones, Expert Training participation, and Voice of Client.
• Share regional training insights, field observations, and performance analysis with the Fashion Expertise Home Office on a regular basis, serving as the eyes and ears of the field and a trusted strategic thought partner.
• Contribute to the evolution of national training strategy by surfacing what is working, what needs refinement, and where new opportunities exist across the region.
• Collaborate with the Fashion Expertise Home Office to align regional priorities with the broader national vision, ensuring that every training initiative is purposeful, consistent, and impactful.

You are energized by:

• The world of fashion – exploring its rich history, staying attuned to current trends, and keeping a curious eye on creative strategies.
• Building client relationships and delivering exceptional client experiences.
• Facilitating engaging, formalized training experiences and inspiring others through dynamic presentations and daily interactions.
• Coaching and developing Managers and retail talent.
• Building fruitful collaborations with Boutique Teams, Style Advisors, and cross-functional colleagues.
• Translating insights and performance data into meaningful action.

What you will bring to the team:

• Recognized styling expertise and a strong, confident fashion flair.
• A client-centered mindset, always seeking to deliver unforgettable experiences and lasting connections.
• Significant experience in luxury fashion, retail training, or hospitality.
• A proven ability to manage, motivate, and coach others.
• Outstanding interpersonal and communication skills.
• Strong analytical capabilities and experience translating insights into action.
• Exceptional organizational skills and the ability to manage a multi-market region.
• A genuine passion for the House of CHANEL, its heritage, creations, codes, and commitment to social and cultural initiatives.
• Ability to travel frequently across markets and boutiques within the region.
• Foreign language skills are a plus but not required.

Position Logistics:

• Minimum 7 Years Training and/or Organizational Development Experience 

• Must be able to work independently and transparently, possessing the judgment to provide frequent, concise, and cogent management updates to US and Global Paris teams 

• Ability to work well as part of a team and demonstrate flexibility in working within a continually evolving and demanding environment 
• Partially Remote: Role requires a minimum of three days in-person presence in Miami, FL

Compensation: 

The anticipated base salary range for this position is $87,500 through $135,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. 

Benefits and Perks: 

• Wellbeing resources include dedicated paid time off for wellbeing and a Wellbeing fund  

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) 

• Generous paid time off policies to include vacation, holiday, sick and volunteer days  

• 401K and other incentives  

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program 

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking 

Additional Information: 

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

Diversity and Inclusion: 

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.  We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. 

Chanel Community: 

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. 

Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. 
 
Sustainability: 

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. 
 
Arts and Culture: 

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. 

Fondation Chanel: 

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years. For more information, please navigate to the Fondation Chanel website here   

Career and Leadership Development:  

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. 
 
*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.