Important Application Submission Information

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Position Overview

Join a team that plays a critical role in protecting people, assets, and operations across the enterprise. As Senior Manager, Enterprise Security Command Center (ESCC), you will lead a high-performing 24/7 operation responsible for security monitoring, incident response, access control support, emergency coordination, and operational readiness.

In this role, you will provide strategic and day-to-day leadership for the ESCC, overseeing exempt, non-exempt, and contingent workers while ensuring the team has the tools, training, and knowledge needed to effectively support alarm response, incident management, customer service, access control, and physical security programs.

You will ensure operations align with applicable policies, procedures, and legal and regulatory requirements; support special and emergency events through the Enterprise Protective Services Incident Management Team and Incident Command System; oversee security-related drone operations; and build strong partnerships across the organization. You will also lead technology-enabled initiatives, including the use of artificial intelligence to enhance video management, access control, and remote drone operations.

This is an opportunity to shape the future of the ESCC, strengthen enterprise resilience, develop security professionals, and advance innovative solutions that support safe and reliable operations.

Why This Role Matters

The Enterprise Security Command Center is a central point of coordination for security awareness, response, and enterprise support. In this role, you will help ensure the organization is prepared to respond effectively to routine events, emerging risks, and significant incidents. Your leadership will directly influence team performance, operational consistency, technology readiness, and the organization’s ability to protect critical facilities and support business continuity.

Responsibilities

• Manage and lead full-time ESCC staff, including exempt, non-exempt, and contingent workers; provide direction, development, performance oversight, succession planning, and support for enterprise goals and culture.
• Direct and lead technology-dependent projects, including implementation of artificial intelligence within video management, access control, and remote drone operations systems.
• Support continuous improvement of technology and processes; prevent or resolve problems; keep management informed; and collaborate with business and IT leaders to support change adoption.
• Provide guidance and strategic direction for creating and updating security policies and procedures and ensure ESCC staff understand and follow them.
• Lead collaboration and relationship development with EPS organizations, outside agencies, partner utilities, and internal and external stakeholders.
• Provide strategic direction to Access Control Office and Infrastructure Protective Services teams to ensure appropriate Physical Access Control System monitoring.
• Serve as a technical expert and internal consultant and coordinate with installation personnel and structural and electrical engineers on major ESCC projects. Oversee and direct the use of drones for security-related surveillance and suspect apprehension.
• Manage financial performance for ESCC staff, tools, and programs.

Basic/Required Qualifications

• Bachelors degree Business, Criminal Justice, Computer Science, Information Technology, Management Information Systems, or Security
• Minimum 5 years related work experience
• In lieu of Bachelors degree(s) AND 5 year(s) related work experience listed above, High School/GED AND 10 year(s) related work experience
• FAA Part 107, Remote Pilot Certification or must obtain within 6 months
  

Desired Qualifications

• 10 years of experience with a major corporation and/or a law enforcement, intelligence, military, utility, or private-sector security organization.
• 5 years of leadership experience.
• Certified Protection Professional (CPP), Associate Protection Professional (APP), Crime Prevention Through Environmental Design (CPTED), or Physical Security Professional (PSP) certification.
• Technical expertise in CCTV/digital recording, access control, intrusion detection, system integration, and Physical Security Information Management systems.
• Advanced understanding of the energy industry, including operation of the Bulk Electric System and U.S. natural gas production and delivery systems.
• Experience planning and executing capital and O&M budgets and managing contracts, vendors, equipment, and software.

Job-specific knowledge or skills:

Leadership and Strategy

• Set the ESCC multi-year roadmap and annual objectives aligned with departmental and enterprise priorities.
• Develop and enforce policies, standard operating procedures, and performance standards.
• Oversee staffing, recruitment, supervision, scheduling, professional development, evaluations, and disciplinary actions.
• Represent the ESCC through professional written, verbal, and in-person communication.

Operations Oversight

• Own service-level performance, including answer times, queue management, dispatch timeliness, dashboards, and quality assurance and improvement programs.
• Approve exceptions to staffing and operational plans during extraordinary incidents and activate incident command roles as needed.
• Lead during crisis situations and apply strong risk-assessment and decision-making skills.
• Provide security recommendations to leaders at all levels of the enterprise.

People and Culture

• Set performance goals, conduct evaluations, and oversee staffing plans, career ladders, succession planning, recruitment, and retention.
• Ensure initial, continuing, and remedial training systems meet standards.
• Maintain a positive, accountable culture focused on wellness and resilience.
• Build strategic partnerships with internal organizations, government agencies, and vendors.

Budget, Procurement, and Vendor Management

• Manage and recommend operating and capital budgets and cost-recovery programs.
• Coordinate with Procurement and Contract specialists to secure products and services.
• Manage contracts for hardware, software, and maintenance agreements affecting the ESCC.
• Advise management on financial and liability impacts of emergency communications hardware, software, and operational processes.

Technology, Data, and Security

• Coordinate technology maintenance, upgrades, replacements, and use with Infrastructure Protective Services.
• Coordinate with Aviation Services on unmanned aircraft systems used for aerial surveillance of Duke Energy properties.
• Define metrics and publish monthly and quarterly performance reports and trend analyses.
• Research, advocate for, and implement technology solutions.

Compliance and Risk

• Ensure compliance with Duke Energy and applicable state and federal requirements for records retention and evidence handling for audio and metadata.
• Manage liability and risk mitigation, internal reviews, and corrective action plans.
• Maintain familiarity with regulations governing protection of the electric grid and physical security of enterprise facilities.

Working Conditions

• Onsite Mobility Classification – Work will be performed at a company facility. On-site employees are also required to live within a reasonable daily commute to their assigned work location, not greater than 50 miles one way.
• Office environment / Field environment to include Generating stations, sub stations, operation centers, hydro facilities, etc.
• Occasional overnight domestic and infrequent international travel
• Extended hours during periods of security risk and/or regulatory compliance events or during periods of heightened security threats
• After-hours availability
  

Specific Requirements

• Ability to obtain a Passport.

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Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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