We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Job Summary

Universal Music Group (UMG) is the world’s leading music company. We are committed to artistry, innovation, and entrepreneurship, with businesses spanning recorded music, music publishing, merchandising, and audiovisual content across more than 60 countries.

The A/V Senior Manager leads the strategy, architecture, engineering, and operational excellence of UMG’s global audiovisual and workplace technology capabilities. This role enables reliable, secure, and intuitive experiences across conferencing, telephony, meeting rooms, workspace reservation, digital signage, performance spaces, and related collaboration technologies.

Based in Nashville, this is a global leadership role overseeing and enabling a distributed A/V and Workspace Engineering team across Australia, the United States, and the United Kingdom. The leader partners closely with Infrastructure, Facilities, Security, Operations, and business stakeholders to deliver consistent standards while supporting the distinct needs of UMG’s offices, artists, and business functions.

Key Responsibilities

·    Strategy and roadmap: Define and execute UMG’s global A/V and workplace technology strategy, translating business needs into a prioritized, outcome-oriented roadmap and investment plan.

·    People leadership: Lead, mentor, and develop a high-performing, globally distributed team. Set clear expectations, support career growth, manage performance, and attract and retain exceptional technical talent.

·    Architecture and standards: Establish reference architectures, engineering standards, design patterns, and governance for conferencing, telephony, room systems, workspace technology, and associated integrations.

·    Portfolio and lifecycle management: Evaluate, select, implement, standardize, and retire platforms and devices across their lifecycle, balancing user experience, interoperability, resilience, security, supportability, and total cost of ownership.

·    Service reliability and operations: Strengthen incident, problem, change, and request-management practices; improve service availability; and drive disciplined root-cause analysis and continual service improvement.

·    Automation and observability: Create a practical framework for inventory, telemetry, monitoring, automation, capacity planning, and health reporting so that teams can identify issues proactively and make decisions using reliable data.

·    Stakeholder partnership: Build trusted relationships with senior leaders, Facilities, Real Estate, Security, Network, End User Computing, Production, and business teams. Explain trade-offs clearly and influence outcomes across organizational boundaries.

·    Budget and vendor management: Own or contribute to budget planning, sourcing, contract management, vendor performance, and financial optimization for the A/V and workplace technology portfolio.

·    Risk, security, and compliance: Partner with Security and Risk teams to incorporate appropriate access controls, privacy, resilience, data protection, and lifecycle controls into A/V and workplace solutions.

·    Innovation and continuous improvement: Monitor industry trends and emerging technologies, test promising capabilities, and recommend adoption when they create measurable value for UMG.

·    Executive communication: Provide concise reporting on service health, priorities, risks, investments, roadmap progress, and business outcomes to senior leadership and key stakeholders.

Required Qualifications

·    Leadership experience: Progressive experience leading A/V, workplace technology, unified communications, or related infrastructure engineering teams, including responsibility for direction, delivery, and talent development.

·    Technical depth: Strong knowledge of enterprise A/V and workplace technologies, including conferencing and collaboration platforms, telephony, room and workspace reservation systems, digital signage, signal flow, and related integrations. Experience with Dante or comparable audio-over-IP technologies is expected.

·    Engineering and architecture: Demonstrated experience designing, implementing, integrating, automating, and supporting reliable A/V solutions in complex enterprise environments.

·    Operational discipline: Strong background in IT service management, incident and problem management, change enablement, service measurement, and continual improvement.

·    Program and commercial management: Experience managing cross-functional programs, business analysis, vendor relationships, budgets, and competing priorities.

·    Communication and influence: Excellent written, verbal, and presentation skills, with the ability to explain complex technical issues in plain language and convert business needs into practical technology outcomes.

·    Hands-on problem solving: Comfortable deep-diving into existing and emerging technologies, diagnosing issues, evaluating options, and guiding teams toward pragmatic solutions.

·    Education and experience: Bachelor’s degree in technology, engineering, or a related field, or an equivalent combination of education and experience, plus at least eight years of relevant A/V, workplace technology, unified communications, or infrastructure experience.

·    Global collaboration: Experience working across regions, time zones, cultures, and organizational boundaries. Occasional travel may be required but is not expected to be part of the regular work schedule.

Preferred Qualifications

·    Experience operating A/V or workplace technology services at global scale, including distributed offices and high-visibility executive, artist, or performance environments.

·    Experience with AV-over-IP, DSP, room control, room analytics, digital signage, device management, and enterprise collaboration ecosystems.

·    Relevant certifications such as CTS/CTS-D, Dante, ITIL, PMP, or equivalent practical experience.

·    Experience building service catalogs, operating models, technology standards, or reference designs that improve consistency and reduce operational complexity.

·    Experience in the music, media, entertainment, creative, or live-events industries.

How Success Is Measured

·    Improved reliability, availability, and user experience across critical A/V and workplace services.

·    Reduced repeat incidents and faster, more consistent resolution through effective service management and root-cause practices.

·    Clear standards, lifecycle plans, inventory visibility, and adoption of supported solutions across locations.

·    Responsible use of budget and vendor capacity, with transparent reporting on value, risk, and total cost of ownership.

·    A strong, engaged, and developing global team that delivers predictably and is recognized as a trusted partner by the business.

Additional Information

This job description provides an overview of the role and responsibilities and is subject to change based on business needs. UMG is committed to creating an inclusive workplace where everyone can bring their authentic selves to work and thrive. Universal Music Group is an Equal Opportunity Employer.

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

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Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.