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Hiring Unit: Nahum Gelber Law Library (McGill University Libraries)

Schedule: Monday to Friday, 9 am to 5 pm. Work done 100% on-site

Position Summary:
Under the direction of the immediate supervisor, provides frontline service and operational support in the Nahum Gelber Law Library. Coordinates day-to-day activities within assigned service areas, assists with the training and guidance of staff and student employees, and contributes to the delivery of high-quality user services. Supports access to library collections through circulation, resource sharing, reserves management, collection maintenance, and the provision of information regarding library services, resources, and procedures. Maintains records, equipment, and supplies related to library operations.

Major Duties and Responsibilities:

• Provides circulation services, including the lending, return, renewal, recall, and retrieval of library materials, and issues borrowing privileges in accordance with library policies.

• Assists in the coordination of daily service desk operations by organizing workflows, providing guidance to staff and student employees, monitoring service delivery, and helping to resolve operational issues.

• Processes payments and maintains related records, and supports activities related to fines, overdue materials, and user notifications.

• Supports interlibrary loan and document delivery services by receiving requests, verifying availability of materials, retrieving eligible items, and coordinating requests with partner institutions.

• Maintains records, reports, invoices, and statistical information related to interlibrary loans, overdue materials, and other circulation activities.

• Manages course reserve materials by processing, updating, organizing, and monitoring access to high-demand resources.

• Assists users by providing information about library services, policies, spaces, and collections, and communicates with users regarding requests, recalls, holds, and other circulation matters.

• Provides basic research and reference assistance by helping users navigate the library catalogue, discovery tools, databases, and other information resources, and refers complex inquiries to librarians when appropriate.

• Supports the processing and physical maintenance of library materials by receiving and preparing items, applying barcodes and security devices, preparing materials for binding, and carrying out routine repairs when appropriate.

• Maintains accurate records and files, updates databases, prepares reports, and compiles statistical information related to library operations.

• Contributes to the continuous improvement of service delivery by participating in the development and refinement of workflows, procedures, and operational practices.

• Opens and closes service areas as required, monitors the condition of public and staff spaces, maintains equipment and supplies, assists users with equipment, and arranges servicing when necessary.

• Coordinates bookings and reservations for study spaces, meeting rooms, and other library resources in accordance with established procedures.

• Supports collection maintenance activities by retrieving, sorting, shelving, and organizing materials; conducting shelf-reading and inventory projects; and participating in collection shifts and space management initiatives.

• Uses a variety of technologies and office equipment, including library management systems, computers, scanners, photocopiers, and other specialized tools required to support library services.

• Performs other related duties consistent with the responsibilities of the position.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.

Other Qualifying Skills and/or Abilities:

• DEC in Information and Library Technologies or equivalent experience. Bachelor's degree is an asset.

• Experience working in a client service focused environment with a proven ability to deal with people at all levels.

• Organizational, customer service and teamwork skills, problem solving ability, proven ability to work with automated systems, and a general understanding of a library environment.

• Physical requirements include moving and lifting weights of up to 20 kgs., handling dusty and other various types of library materials, shelving and shifting books, bending, walking (includes walking between buildings), working while standing.

• Demonstrated ability to work in a computerized environment.

• English, spoken and written. French, spoken and written. McGill University is an English-language university where day to day duties require English communication both verbally and in writing.

• Experience in a law library or legal knowledge (preferred)

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level 3 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.