Job Description

As part of our talent team, you will be surrounded by unique talents and diverse minds, in an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Reporting to the Collections Head, you will manage the end-to-end legal recoveries function for Retail. This includes foreclosures, defended portfolios, deceased and insolvent estates, distressed loans and legal cancellations, working closely with attorneys, sheriffs, executors and external debt collectors to protect the Group’s position while rehabilitating and retaining customers wherever possible.

Hello Future Senior Legal Recoveries Manager – Retail Credit

Windhoek, Namibia

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents and diverse minds, in an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Reporting to the Collections Head, you will manage the end-to-end legal recoveries function for Retail. This includes foreclosures, defended portfolios, deceased and insolvent estates, distressed loans and legal cancellations, working closely with attorneys, sheriffs, executors and external debt collectors to protect the Group’s position while rehabilitating and retaining customers wherever possible.

Are you someone who can:

• Manage foreclosures, defended portfolios, deceased and insolvent estates, distressed loans and legal cancellations
• Coordinate with attorneys, sheriffs, executors and external debt collectors to ensure efficient recovery processes
• Handle defendant matters where customers oppose legal action or institute claims against the bank
• Lead collections teams to meet operational and cost targets
• Allocate business support resources efficiently and monitor budget utilisation
• Drive strategic initiatives such as digital collections, quality assurance process mapping and the categorisation of default reasons
• Rehabilitate and retain customers through negotiated arrangements and additional forbearance strategies
• Minimise financial, legal and reputational risk by ensuring compliance and the swift resolution of legal milestones
• Use data and analytics to identify trends, inform strategy and improve performance

You will be an ideal candidate if you:

• Hold a Bachelor’s degree in Commerce, Law or another relevant field, or are in the process of obtaining one
• Have a minimum of 5 years’ experience in collections and recoveries, with a thorough understanding of legal processes and regulatory requirements
• Have strong leadership skills, with excellent verbal and written communication
• Are able to formulate and implement strategy, manage performance and foster collaboration
• Embrace digital collections strategies
• Are proficient in Microsoft Office

This role is designated as a position of trust. Shortlisted candidates will therefore be required to consent to a credit record check and other pre-employment screening in line with FirstRand Namibia’s recruitment and vetting policy.

You will have access to:

• Opportunities to network and collaborate
• Challenging work
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – uphold ethical conduct and transparency, both inside and outside
• Curious – believe in insight, creativity and its power to unlock value
• Deeply invested – take initiative and be a leader in your own right
• Valuing differences – be inclusive, gracious, decent and humble
• Building trust not territory – create a culture of sharing
• Courageous – build a culture of bravery by speaking our minds and encouraging others to do the same
• Accountable – willing to accept responsibility and account for your own actions

Are you interested in taking the next step? We look forward to engaging with you further. Apply now!

https://firstrand.wd3.myworkdayjobs.com/en-US/FRB/login

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan.

The Group actively supports the recruitment and advancement of people with disabilities. We encourage candidates to voluntarily declare their disability and to consult the Group should they require reasonable accommodation.

Closing date: 01 October 2026

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

02/10/26