Job Title

Job Description

Reports to: Group Leader

Location: London - Heathrow Airpor, Terminal 5

Contract Type: Permanent

Introduction

The Vanderlande IT Support team is responsible for maintenance and optimization of the baggage handling system (High Level Controls). You will be located at Heathrow working 5 days a week and on call together with wider support teams to make a positive difference for our customers in a challenging environment.

Roles and Responsibilities

You will work closely with other suppliers to deliver an effective process to maintain multiple platforms and business critical systems with vulnerability management, patching (co-ordination through test facility) and configurations. There will be regular reporting to numerous stakeholders and collaboration with other business partners to deliver a highly visible response.

• Part of service team organisation to deliver Baggage Handling System (BHS) support and patch management / updates
• Liaison with project teams and architects to understand roadmaps for managing obsolescence
• Perform threat monitoring using customer tools as directed
• Ideally, technically skilled with SUSE Linux, Oracle and Microsoft Operating Systems & HP hardware.
• Coordinate with supplier organisations at the customer site and internal Vanderlande departments for scheduling updates.
• Will be responsible for Incident Management (working in a team) and contributing to the IT & OT teams’ response and escalation within Vanderlande, as appropriate.
• Provide Vulnerability Management on Baggage Systems (OT and IT) including tools to provide compliancy for our customer (following customer policies).
• Involvement with cyber teams on the customer site in daily operational meetings and topic discussions and forums to influence best practices on site.
• Actively contribute to customer IT policies and ensuring the details are shared with the Vanderlande user community / stakeholders for compliance.
• Represent Vanderlande when engaging with our customer and other suppliers to deliver a highly visible IT Specialist Baggage System support service.
• Assure access control using the Heathrow applications / processes. Preparing access request information before submission to HAL IT for approval.

• Produce detailed technical reports about security incidents and produce monthly performance reporting

Role Qualification and Skills

• Linux admin experience (ideally SUSE) 
• Microsoft Server operating system experience essential
• Experience with application testing
• Familiar with working on a VMware environment
• Experience with Cyber activities of compliance (OS patching and application updates)
• Backup tooling experience – Idera and Veeam desirable
• Awareness of Cyber topics – vulnerabilities, patching practices, security methodology

Experience of Baggage Handling / Airport Systems will be beneficial but not essential as training will be provided

What we offer

• 28 days annual leave (excluding public holidays)
• Aviva Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Yellow Nest is a salary exchange scheme that reduces childcare costs for parents and employers
• Pension with Aviva
• Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.