Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Purpose:

Your Work Shapes the World. Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us. 

Job Summary

We are seeking an experienced Senior IT Analyst Applications (SAP Basis Administrator) to join our Design Eng Processes team - CAT IT Division.

The preference for this role is to be based out of Bangalore – Caterpillar PSN 

This position requires candidate to work a 5-day -a -week schedule.

Shift Timing: 01:00-10:00PM IST

The Senior SAP Basis Administrator is responsible for the administration, maintenance, optimization, and strategic support of enterprise SAP environments. This role ensures SAP systems are secure, highly available, scalable, and compliant while supporting upgrades, migrations, disaster recovery, performance tuning, and cloud transformation initiatives. The position collaborates closely with Infrastructure, Security, Development, Middleware, Database, and Functional teams to deliver reliable SAP services. This is a critical role that helps ensure our end users experience a well-equipped, efficient, and simple support touchpoint. Further, this role owns the Continuous Improvement journey for the department, with programs that improve automation, monitoring, and analytic capabilities.

Job Duties:

• Own and drive all incidents, service tasks, problem tickets and system optimization for operations portfolio, ensuring delivery against commitments, SLAs, and outcomes.
• Establish, monitor, and continuously improve standard work; ensure progress, risks, and dependencies are communicated effectively to stakeholders and leadership.
• Partner with business units and decision makers to support day-to-day operations, incident/problem resolution, and continuous service improvement.
• Technical responsibilities include:
  • SAP Landscape Administration (install, configure, maintain, and support SAP ecosystem)
  • Upgrade & Patch Management
  • System Performance & Availability
  • High Availability and Disaster Recovery Services
  • Security & Compliance
  • Print Management
  • Transport Management
  • Cloud & Automation
  • Level 4 Troubleshooting/Support.
  • SAP HANA & Database administration
  • Data Lifecycle Management configuration

What You Will Have:

• Strong functional and/or technical application design, architecture, implementation, and support knowledge.
• Deep technical expertise across the SAP technology stack, including SAP landscape administration, HANA/database administration, upgrades and patching, performance and availability, high availability/disaster recovery, security and compliance, transport and print management, cloud and automation, data lifecycle management, and Level 4 technical support.

• Gen AI Assisted Development or Support: Practical experience leveraging AI-assisted development tools (such as GitHub Copilot or automated agent workflows) to accelerate application development or support, cost or effort reduction, or support optimization. Demonstrated experience with AI tools

• A Lean or Continuous Improvement background.
• An ability to translate between technical and business language, creating a bridge between the support organization and the Caterpillar business they serve. 

Top candidates will also have:

• Has the ability to lead, analyze and have a broader perspective on specific technology and related solutions. This requires a comprehensive understanding of application solutions, interfaces, security, data governance policies and procedures.
• Skilled in large scale application support and development
• Hana DBA Certification
• Basis Administration Certification
• Experience with SAP on Hyperscale’s, SAP Cloud Connector, SAP Information Lifecycle Management (ILM), SAP Business Technology Platform (BTP), Test Data Migration Methodologies)
• Knowledge of automation (Python, Ansible)
• Prior experience in driving innovation and automation
• Extensive experience in working with cross-functional teams, along with proven history of strong job-related result's
• Strong stakeholder management skills

Additional Duties
Perform other related duties as assigned to support organizational objectives.

Education / Experience: Requires a relevant computer science master’s or graduate degree and 9-plus years of progressively complex Information Services experience, including enterprise application architecture, development, support, and modernization. Requires a general understanding of business operations, including one or more of the following: general business processes, technical infrastructure, application development and support of major projects, and engineering functional applications. The incumbent must have the ability to provide strategic direction for application and technology roadmaps, including 2–5-year plans for Information Services. Requires the ability to work with diversified departments, along with effective oral and written communication skills. The incumbent must have a strong customer focus and business knowledge.

Additional Info:

• May require travel of up to 25%
• This role requires 5 days onsite.
• Relocation is unavailable.

Skill Descriptors
Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Extensive Experience:
• Manages application-related issues, implications, and approaches with clients.
• Evaluates key interfaces and interdependencies among core applications systems.
• Explains features and benefits of core applications for consideration by business units.
• Implements existing and planned application enhancements in major business units.
• Tracks data flow between own applications and core applications in other business areas.
• Plans enhancement, conversion, and retirement strategies for core applications.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
• Ensures capture of lessons to be learned from a problem-solving effort.
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Contributes to standard practices for problem-solving approaches, tools, and processes.
• Analyzes and synthesizes information and devises alternative resolution strategies.
• Develops successful resolutions to critical or wide-impact problems.

Application Design, Architecture: Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.
Level Extensive Experience:
• Analyzes system requirements and translates them into detailed design specifications.
• Designs complex application architectures that meet performance, scalability, and reliability requirements.
• Evaluates and selects appropriate pattern, components, technologies, and tools for application development; integrates them with technical design.
• Leads application design reviews and walkthroughs to ensure alignment between business requirements and technical solution.
• Troubleshoots complex design issues and provides innovative solutions.
• Prepares technical design documents and blueprints for applications.
Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).
Level Working Knowledge:
• Tracks problems associated with the quality and effectiveness of application software.
• Researches the benefits and drawbacks of an organization's application software.
• Drafts application software usage for the department's needs.
• Provides instant support for end users of application software.
• Implements a specific application software under the supervision of management.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Extensive Experience:
• Plays an active or leading role in recording and storing requirement documents in various forms.
• Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage.
• Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases.
• Produces detailed functional and information requirements models and documentation.
• Trains others on requirements walkthroughs and quality reviews.
• Utilizes automated diagramming tools to ensure traceability of requirements.

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
Level Extensive Experience:
• Designs and develops applications or technology interfaces and bridges.
• Documents existing best practices for system or technology integration processes.
• Identifies and quantifies risks of proposed alternatives to a system or technology integration initiative.
• Delivers training on major issues, interfaces, considerations and potential pitfalls and risks.
• Discusses with line areas on data, technology and application integration issues.
• Advises others in how to integrate projects across multiple technologies.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Extensive Experience:
• Verifies the proper flow of transactions across all input, output and storage channels or devices.
• Evaluates interoperability of new systems with existing systems during the beta testing phase.
• Supervises the testing of complex, multi-platform and distributed applications.
• Designs processes to ensure that the system meets and maintains requirements and expectations.
• Coaches end users on the development of test data and test scenarios for system validation.
• Manages the execution of test plans, including resources, strategies, schedules, processes and tools.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Level Working Knowledge:
• Discovers, analyzes, and resolves hardware, software or application problems.
• Works with vendor-specific diagnostic guides, tools and utilities.
• Handles calls related to product features, applications, and compatibility standards.
• Analyzes code, logs, and current systems as part of advanced troubleshooting.
• Records and reports specific technical problems, solving processes and tools that have been used.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.