ABOUT THE COMPANY

EROAD is a global fleet management technology company, providing GPS tracking, dashcams, compliance and safety tools to fleet operators, and it's growing its regional field operations team with a Senior Installer to own and upskill its third-party installer network across an assigned state or region.

WHAT YOU'LL DO

As the regional technical authority for EROAD hardware, you will divide your time between hands-on installations and providing coaching, auditing, and support to our installer network, ensuring the highest standards of quality and safety.

• Act as the go-to technical expert for EROAD hardware installations across your region.
  
• Provide phone and email support to installers and customers on technical issues.
  
• Produce SOP documentation and training materials, and deliver re-education on new products, rework and best practice.
  
• Coach and guide installer partners, building strong working relationships with installers and customers.
  
• Audit installation quality across the network and drive corrective actions where standards slip.
  
• Lead on health and safety advocacy, escalate risk and manage cost and process improvements.
  
• Support new installer onboarding alongside the Installation Manager and Director of Field Operations and keep track of installer qualification documentation.
• Travel regionally to visit installer sites as needed

WHAT YOU NEED

We're after someone with hands-on auto-electrical depth and the people skills to guide a network rather than manage it top-down.

• Certified auto electrician with solid hands-on knowledge of 12V/24V systems, CAN bus, GPS, dashcams and connected vehicle technology
  
• Around 5 years of auto-electrical or similar trade experience
  
• Around 3 years working with subcontractors or customers in a coordination or support capacity
  
• End-to-end, best-practice knowledge of how to install EROAD hardware or similar automotive telematics equipment
  
• Strong coaching, training and stakeholder management skills with both installers and customers
  
• Confidence producing SOP documentation and training or education materials
  
• Auditing, communication and relationship-building skills across a dispersed network
  
• Experience managing safety-critical environments and leading corrective actions
  
• Relationship-based coordination experience with subcontractors is just as valued as formal people-management experience

WHY JOIN
This role gives you a clear path from Senior Installer into Installation Manager and ultimately Director of Field Operations, backed by a high-growth, publicly listed tech company that invests in its people.

• Be part of a high-growth, innovative technology company making a real difference across New Zealand, Australia, the Philippines and the USA
• Work alongside a talented and collaborative team
• Continuous learning support, including EAP offerings and AI tooling
• Competitive salary and benefits package