Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Senior Infrastructure Engineer supporting SAP BusinessObjects and the enterprise visualization platform ecosystem, you will engineer, build, configure, maintain, and support the server infrastructure and integrated technology components that enable enterprise reporting and visualization services.

This role is responsible for the technical lifecycle of the SAP BusinessObjects platform, including server provisioning, installation, configuration, upgrades, patching, migrations, performance tuning, security remediation, automation, monitoring, capacity planning, and disaster recovery. You will lead complex infrastructure changes and troubleshoot issues across the application, web, operating system, database, authentication, network, and hosting layers.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following location: San Antonio, TX.  

Relocation assistance is not available for this position. 

What you'll do: 

• Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. 

• Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. 

• Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Make recommendations to business leaders on best solutions. 

• Independently experiments with new patterns and technologies. 

• Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. 

• Understands the customer and proactively identifies innovative solutions and ideas for the product/business. 

• Mentors' engineers, coach engineers on design, development, and maintenance of systems. 

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. 

• Contribute to visualization platform roadmaps, lifecycle planning, resiliency, capacity management, and technology-risk reduction.
• Evaluate opportunities to modernize visualization platforms through automation, platform optimization, cloud capabilities, and emerging technologies.
• Engineer and support SAP BusinessObjects as part of the enterprise visualization and reporting platform ecosystem.

What you have: 

• Bachelor's degree; OR 4 years of relevant education and/or experience. 

• 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years' experience in Systems Operations environment supporting complex environment deployment and infrastructure management activities or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 

• 4 years of experience in creating, modifying, and maintaining infrastructure and individual system components. 

• Advanced level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. 

• Knowledge and proficient understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. 

• Demonstrated experience working with cloud technologies and tools. 

What sets you apart: 

• Hands-on experience installing, configuring, upgrading, patching, migrating, and administering SAP BusinessObjects BI Platform 4.2 or later.
• Experience building Windows Server infrastructure and designing BusinessObjects environments for scalability, high availability, and disaster recovery.
• Experience configuring Tomcat, Java, certificates, service accounts, Active Directory, single sign-on, and Kerberos.
• Advanced troubleshooting across application, server, database, authentication, and network layers, including Oracle, SQL Server, and DB2 connectivity.
• Experience executing complex platform upgrades, including automation, testing, rollback, stabilization, monitoring, and security remediation.

• US military experience gained through military service or gained as a military spouse / domestic partner. 

Compensation range: The salary range for this position is: $114,080 - $218,030.  

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.