ABOUT THE JOB:

The HR Service Center serves as a centralized hub for delivering HR-related support and services. The Senior HR Service Advisor will provide administrative and information assistance for the US and EMEA (Europe, Middle East, and Africa) regions.

WHAT YOU WILL DO:

• Utilize case management system to document and respond to member inquiries in a professional, sensitive, and customer-focused manner, providing timely and accurate information, clarifying issues, researching answers, escalating unresolved problems, and following through to ensure that each case is fully resolved in accordance with service level agreements
• Support life-cycle management of members from recruiting and onboarding processes through termination.  This may include activities such as: interview scheduling, background checks, file maintenance, & leave administration
• Partner with COE on knowledge articles and core processes.  Recommends improvements for formatting and usability based on best practices
• Provide coaching and training for other team members on HR Processes and Procedures
• Collaborate with stakeholders to ensure HR services meet their needs and align with overall HR strategies.  This includes identifying and leading projects related to core HR Processes or Procedures driving to improve accuracy and/or efficiency

WHAT YOU WILL NEED:

• Ability to communicate effectively with employees, managers, and other stakeholders regarding HR policies, procedures, and programs
• Ability to identify and solve complex HR-related issues, such as benefits enrollment errors or payroll discrepancies
• Compliance Management: Ability to ensure compliance with HR policies, procedures, and legal requirements
• Ability to take a lead role on projects and programs related to HR programs
• Collaboration: Ability to collaborate with HR stakeholders, such as HR business partners and recruiters, to ensure HR services meet their needs and align with overall HR strategies.
• An advanced understanding of HR systems and technology, such as HRIS and employee self-service portals. Ability to train new members and other stakeholders as well as lead testing for new solutions or releases
• Ability to accurately document HR inquiries and resolutions in HR systems. Documents procedures and work instructions clearly to update knowledge articles
• Ability to manage multiple tasks and priorities and meet deadlines in a timely and efficient manner
• Data Analysis: Ability to analyze HR data to identify trends and provide insights to inform HR strategies and decisions.
• Ability to continuously improve HR service delivery and strive to provide excellent customer service.
• Polish, German and English verbal and written skills.

WHAT YOU WILL GAIN:

• Salary range from 8000 to 12 500 PLN gross – depending on experience
• Advancement opportunities in international team
• A total rewards package, that includes: private health insurance, life & accidental insurance
• Multisport package
• Meal Vouchers
• Company performance bonus program
• Work-life balance, semi-flexible working time
• PPK: Woodward offers payment to your PPK account up to 4% of your compensation depending on seniority
• Hybrid work model
• Educational support

Resume/CV must be submitted in English