Sr. GTM Engineer (Professional Services)

Summary:

As a Sr. GTM Engineer within the Professional Services arm of ZoomInfo, you will serve as a technical GTM consultant, leading complex enterprise build engagements and partnering closely with the sales organization to scope, architect, and pitch technical solutions. You will guide customer organizations through sophisticated GTM builds, designing and implementing scalable workflows, integrations, and architectures that drive measurable business outcomes.

ZI Professional Services partners with ZoomInfo's most strategic enterprise customers to modernize their GTM motions through comprehensive advisory and execution services spanning enterprise GTM strategy, advanced data architecture, account intelligence, demand generation, and operational enablement. As a Sr. GTM Engineer, you combine deep technical and product fluency with hands-on solution architecture and sales leadership to secure and deliver end-to-end technical solutions.

We are looking for an experienced technical consultant and trusted advisor who excels in high-stakes enterprise environments, contributes to services bookings through sales leadership, and is passionate about delivery excellence. As a Sr. GTM Engineer you will own the technical solution on your engagements, partner with Account Executives on discovery and scoping, mentor junior engineers, and partner with GTM Consulting to ensure seamless collaboration across both sub-disciplines.

What You’ll Do:

• Serve as a technical subject matter expert and strategic partner to Sales, participating in scoping calls, discovery, hour estimation, proposal development, and SOW creation for build-oriented engagements.
• Lead complex, multi-phase enterprise build engagements from solution discovery and architecture through implementation, launch, and customer enablement.
• Design and build advanced workflows, automations, audiences, data flows, agent-enabled solutions, and other technical components across the product ecosystem.
• Architect solutions involving enterprise data strategy, multi-instance CRM integrations, workflow automation, MCP and API patterns, and advanced audience segmentation.
• Conduct technical assessments of customer GTM environments to identify architecture gaps, process inefficiencies, and high-impact automation opportunities.
• Act as the primary technical lead and trusted advisor on assigned engagements, maintaining solution governance, cross-functional alignment, and build quality.
• Facilitate working sessions with business, operations, technical, and executive stakeholders to drive solution decisions, secure buy-in, and maintain momentum.
• Establish success criteria, validation approaches, and adoption measures in partnership with the customer, and track engagement status through weekly updates.
• Identify and cultivate expansion and cross-sell opportunities within active customer accounts, partnering with account teams and GTM Consultants.
• Mentor and coach GTM Engineer II and III team members, sharing best practices and raising technical quality across the team.
• Collaborate with Product, Engineering, CX, and Sales counterparts to ensure solution feasibility and surface product gaps from the field.
• Partner with GTM Consultants when a customer need extends into broader strategy, process, governance, or operating model transformation beyond the immediate technical build.
• Contribute to the discipline's service catalog, solution playbooks, estimation models, reusable architectures, and technical IP.
• Maintain accurate time tracking and project plans in the team's operating systems.

What You Bring:

• 5-7+ years of progressive experience in solutions engineering, technical consulting, implementation, or professional services within B2B SaaS or enterprise technology environments.
• Bachelor's Degree in Business, Economics, Marketing, Computer Science, or related field; MBA or advanced degree preferred.
• Expert-level understanding of enterprise GTM technology ecosystems including complex CRM architectures (Salesforce, HubSpot, Dynamics), marketing automation, sales engagement, intent platforms, and cloud data environments.
• Proven track record of delivering multiple concurrent high-value technical engagements with rigorous solution governance.
• Deep expertise in APIs, integrations, automation, and modern solution architecture, with a track record of successful enterprise technical deployments.
• Strong commercial acumen, including experience partnering with Sales on scoping, hour estimation, proposals, and SOW development.
• Exceptional communication and executive presence, with the ability to simplify complex technical concepts for practitioner and executive audiences.
• Extensive experience authoring technical artifacts including architecture diagrams, workflow documentation, integration specifications, and implementation roadmaps.
• Advanced command of emerging GTM technologies, including generative AI applications, intelligent automation, and agentic workflows.
• Collaborative mindset with a proven ability to build trusted advisor relationships from practitioners to executive sponsors.
• Proficiency in SQL for data analysis, querying, and reporting.
• Hands-on technical experience with cloud data warehousing platforms (Snowflake, Databricks) and enterprise data architectures.
• Experience with MCP, CLI tools, webhooks, and other programmatic solution patterns.

Nice to Have:

• Experience mentoring or informally leading junior practitioners.
• Experience managing project plans in tools such as Asana.
• Professional certifications in Salesforce (e.g., Administrator, Consultant, Architect), marketing automation platforms, or formal project management methodologies (PMP, Agile/Scrum, ScrumMaster).
• Advanced understanding of predictive modeling, machine learning scoring algorithms, entity resolution, and data deduplication methodologies in B2B GTM.

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