Senior Financial Analyst, Zephyr (Atlassian Marketplace)

• Provide financial analysis and forecasting for Zephyr products within the Atlassian Marketplace.

• Develop data-driven insights to support strategic investment decisions, pricing changes, and retention improvements that accelerate growth.

• Partner with go-to-market, Product, and Engineering teams to optimize financial performance.

Product Intro

Zephyr is SmartBear’s market-leading test management solution natively integrated into the Atlassian ecosystem. Used by thousands of Agile teams globally, Zephyr enables planning, tracking, and reporting on testing directly inside Jira. It is one of the top-grossing and most widely adopted test management apps on the Atlassian Marketplace. Supporting Zephyr means contributing to a flagship product with significant recurring revenue, strong market presence, and continuous innovation.

About the Role

As part of the Finance team, the Senior Financial Analyst will collaborate with Product Management, Sales, Product Marketing, Demand Generation, Customer Success, Engineering, and Atlassian partners to optimize the performance of SmartBear’s Atlassian products through data-driven analysis.

• Maintain and enhance financial models to support billing forecasts, ARR growth targets, and long-term planning for the Zephyr product portfolio.

• Analyze product performance, pricing trends, marketplace dynamics, and Atlassian billing mechanics to guide decisions across Finance, go-to-market, and Product teams.

• Own and improve financial reporting packages, dashboards, and KPIs for Atlassian Marketplace operations, while identifying opportunities to strengthen automation and data integrity.

• Partner with Sales and key channel partners to reduce friction in the sales process and provide insights on dual-license extensions, deal volume, operational mechanics, renewals, and retention dynamics.

• Partner with Marketing and Customer Success to understand funnel metrics, buying journeys, product usage trends, and indicators of purchase, renewal, and churn risk.

• Collaborate with Product Management and Atlassian’s Marketplace team to assess feature investments and packaging scenarios, perform ROI analyses, resolve data-quality issues, and improve financial visibility.

We are looking for you if you have:

• 2+ years of experience in financial analysis, ideally within SaaS or marketplace-based business models.

• Strong financial modeling and analytical skills, with advanced proficiency in Excel and financial systems.

• Experience with billing forecasts, ARR forecasting, subscription metrics, and recurring-revenue business models.

• Ability to interpret complex data and communicate clear, actionable insights to senior leaders.

• Experience partnering cross-functionally with go-to-market, Product, Engineering, Marketing, Sales, or Customer Success teams.

• Knowledge of Atlassian Marketplace metrics or other e-commerce SaaS product financials is a plus.

Why you should join the SmartBear crew:

• You can grow your career at every level.

• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.

• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.

• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.

• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.

• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.

• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.

• We’ve won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.