Job Title

Job Description Summary

Job Description

About the Role

• Review and recommend house visit cases
• Co-ordinate legal actions, court hearing and documents with law firm
• Involve in Arrears Meeting with Finance Manager to attend to queries raised from team
• Consultation with residents on arrears
• Prepare quarterly report on arrears relating matters for meetings
• Manage Accounts Receivable (AR) functions, ensuring timely and accurate recording of customer receipts including mass collection transactions.
• Process credit refunds and transfers in accordance with company policies and approval workflows.
• Manage GIRO and Recurring Credit Card Scheme (RCCS) applications, terminations, maintenance, and reconciliation, including monitoring successful deductions and following up on failed transactions.
• Perform cashier and administrative counter duties according to the duty roster, including front-end receipting and collection, permit issuance, instalment plan applications, resale transactions, general enquiries, and day-end closing.
• Perform void account activities related to statutory bodies such as HDB and NEA, ensuring proper documentation and system updates.
• Prepare and issue reminder notices to customers for overdue payments and follow up to ensure prompt settlement.
• Generate and issue tax invoices, ensuring compliance with tax and statutory requirements.
• Conduct General Ledger (GL) reconciliations, investigating and resolving discrepancies on a timely basis.
• Prepare letter to residents relating to Meet-the-People Sessions (MPS) and HDB.
• Monitor and manage feedback emails according to the duty roster, including keying feedback into the excel, routing cases to the relevant Property Officers or Finance Team, managing incoming emails, and maintaining and tracking outstanding cases in Excel.
• Perform any other duties and responsibilities as assigned by the Finance Manager.

About you

• Proficiency in managing Giro transactions and related tasks.
• Ability to handle and respond to feedback and MPS (Mail Processing System) emails.
• Experience in managing and reconciling petty cash.
• Skill in updating tracking lists for permit deposit refunds across all divisions.
• Capable of checking and verifying system-generated notices.
• Experience in preparing weekly call centre reports and creating duty rosters.
• Ability to manage cashier responsibilities and handle counter duties efficiently

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.