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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

Aachen, North Rhine-Westphalia, Germany

Job Description:

JOB SUMMARY

Technical service work for ensuring the capacity for function of the devices, maintenance and calibration of electronic testing means prepared house internally and customer settings.

DUTIES & RESPONSIBILITIES

In accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

 

·         Technical service work for ensuring the capacity for function of the devices

o   Organization and implementation of the security controls, maintenance, repair (compliant and non-conformities), soft- and hardware updates.

o   Documentation and reporting on the results (Field Service Reports)

o   Supporting Sales and Clinical

·         Maintenance and calibration of electronic testing mean prepared house-internally/ customer settings

o   Performance of servicing, repair, update, maintenance and calibration measures

·         This position requires the willingness and ability to travel up to 70% of working time, including domestic and international travel, as required by business needs.

·         Responsible for communicating business-related issues or opportunities to next management level

·         Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.

·         Work with enterprise software systems for documentation, service, and material-related processes (e.g. SAP, MD S&R)

·         Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

·         Accurate and timely completion of service documentation, work orders, and field service reports in accordance with applicable procedures.

·         Collaborates with internal stakeholders such as Sales, Clinical, Quality, Logistics, and Customer Service

·         Ability to work independently, prioritize service activities, and make sound decisions in the field.

·         Performs other duties assigned as needed

EXPERIENCE AND EDUCATION

·         3+ years of experience in technical service, field service, repair, maintenance, or calibration of medical devices

·         Certified Medical Device Technician or bachelor’s degree in engineering

 

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS

• Good written and spoken German and English skills required; additional languages are desirable
• High quality awareness
• Customer oriented experiences in quality processes
• Strong customer-facing communication and ability to represent the company in a service environment
• solution-oriented skills required
• Execute tasks in a timely manner without direct supervision
• Ability to quickly learn and effectively use software applications

 

LOCATION & TRAVEL REQUIREMENTS

• Primary location Aachen/Würselen
• Must be able to travel (up to 70%), including internationally (EMEA & LATAM) 

EXTERNAL INTERACTIONS          

•  Regular interaction with external customers, healthcare professionals, and service partners in relation to service, repair, maintenance, and technical support activities

 

 

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Business Behavior, Coaching, Communication, Continuous Improvement, Cross-Functional Collaboration, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Facilitation, Incident Management, Problem Solving, Project Management Office (PMO), Service Request Management, Technical Credibility

  

 

The anticipated base pay range for this position is:

€62.500,00 - €97.865,00

 

 

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

 

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.