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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Facilities Coordinator for Soft Service’s primary role is to run side by side the operations with the Soft Service Lead / Team with proactive mindset and the ability to work independently in fast-paced, client-facing environments.

Senior Facilities Coordinator for Soft Service roles and responsibilities are as follows:

Soft Service (Core Duty)

• Oversee and manage the Helpdesk, Front of House and AV/Handyman Team and ensure each of the service delivered on-site is as process and procedure and ensure the team deliver to client expectation
• Oversee and manage car park / locker / cabinet including assignments, maintenance, and user request
• Monitor soft service vendor performance and escalate issues as needed
• Support HX lead in the execution of employee- experience initiatives and on-site activation where operational coordination is required
• Overseas meeting services delivery and act as a primary escalation point for complex meeting room request, ensuring set up and associated services are delivered according to user requirement
• Coordinate vendor logistics, for events including delivery, set-up, documents for permit to work , etc.
• Conduct random site walk inspections and follow up on issues.
• Respond to ad-hoc requests from employees or management
• Assess the workplace for potential improvements in efficiency, safety, or experience
• Create and verify Corrigo WO and ensure WO closes on time for soft service vendor
• Assist in the management of soft service contractors on site to ensure they perform to the required standards (including inspection of vendors’ work)
• Overseas and provide day-to-day guidance / operational support to Facilities Coordinator to ensure service consistency
• Complete additional responsibilities as assigned.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.