We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This role will be based in London, UK and you are required to have the necessary right to work details prior to application.

Purpose of the Job
Support and strengthen the operation of the Delegated Authority Framework for The Hartford International (HIG), acting as a senior technical analyst and referral point across the DA lifecycle. The role supports the Delegated Authority Manager by coordinating approval, onboarding, monitoring, audit, reporting and regulatory activity, with a focus on robust governance, data quality, performance oversight and auditable control evidence.

Reporting Relationships

• Reports to the Delegated Authority Manager.

• Works closely with Delegated Authority Analyst, Administrators, Underwriting, Claims, Operations, Finance, Actuarial, Compliance, Legal, Risk and Internal Audit.

• Acts as a technical referral and quality-control point for day-to-day DA activity, escalating material issues to the Delegated Authority Manager as required.

• Supports and attends the Delegated Underwriting and Claims Committee (DUCC), and other governance forums, as required.

Job Responsibilities & Competence

• Coordinate new, renewal and amended delegated arrangements, including binding authorities, lineslips, consortia, master policies and delegated claims arrangements, ensuring due diligence, approvals, sign-offs and evidence are completed in line with the DA Framework.

• Review DA submissions for completeness, strategic rationale, underwriting appetite, authority scope, conduct considerations, delegated claims implications, operational readiness and required stakeholder input.

• Maintain and monitor DA approval trackers, subjectivities, post-inception actions and outstanding items, ensuring clear ownership, target dates, escalation and closure evidence.

• Support ongoing oversight of Coverholders, DCAs and delegated facilities, including annual and periodic due diligence, performance against business plans, risk appetite, complaints, conduct, claims trends, audit outcomes and data quality indicators.

• Assist with renewal, remediation, suspension, termination or exit activity by collating evidence, preparing analysis and supporting recommendations for management and committee review.

• Administer and support the risk-based Coverholder and DCA audit programme, including audit planning, scoping, scheduling, report review, recommendation challenge, action tracking and closure evidence.

• Monitor and complete tasks in Lloyd’s delegated systems and tools, including Atlas, DCOM, DAM, Crystal+ and other relevant market systems, ensuring activities are accurate, timely and appropriately evidenced.

• Prepare and enhance MI, KPI/KRI and exception reporting for DUCC and other governance forums, covering portfolio profile, approvals, audit findings, open actions, data gaps, control breaches, performance issues and emerging regulatory or reputational risks.

• Work with Operations, bordereaux, Finance and Actuarial teams to improve timeliness, completeness and accuracy of delegated data, including bordereaux, exposure, premium, EPI and credit control information, and escalate late, incomplete or poor-quality submissions.

• Support development of more structured, repeatable and auditable controls, including procedures, checklists, control evidence, dashboards, workflow improvements and enhancements to DA reporting.

• Provide subject matter advice to underwriters and stakeholders on delegated underwriting requirements, Lloyd’s expectations, DA process requirements, documentation standards and regulatory considerations.

• Build and maintain effective relationships with internal and external stakeholders, including underwriters, claims teams, brokers, Coverholders, auditors, Lloyd’s and other market participants.

• Coach and support Delegated Authority Analysts and Administrators, including peer review of work, knowledge sharing, technical guidance and identification of training or process improvement needs.

• Support DA-related projects, transformation activity, audit remediation, market change and technology-enabled process improvements as required.

• Attend relevant market forums, conferences and training, keeping up to date with developments in delegated authority, Lloyd’s oversight, regulatory requirements, data standards and market best practice.

Other Duties

• Assist with other duties as reasonably required by the Delegated Authority Manager, International Product & Underwriting Quality Lead or Underwriting Performance Manager.

Qualifications and Capabilities

• Strong knowledge of general insurance, London Market and Lloyd’s delegated authority principles.

• Good understanding of the DA lifecycle, including onboarding, due diligence, contract review, audit, ongoing monitoring, renewals, remediation and termination activity.

• Strong analytical capability, attention to detail and ability to interpret data, MI and exception reporting to support governance and decision-making.

• Ability to identify, document and implement process improvements and control enhancements.

• Excellent organisation and prioritisation skills, with the ability to manage multiple deadlines, stakeholders and workstreams under pressure.

• Confident communication and stakeholder management skills, including the ability to challenge constructively and explain technical matters clearly.

• Strong IT skills, including Microsoft Office and Excel; Power BI or similar reporting capability desirable.

• Knowledge of underwriting, workflow and document management systems such as Subscribe, ImageRight or equivalent platforms.

• Knowledge of Lloyd’s delegated systems and tools, including Atlas, DCOM, DAM, Crystal+ and PBQA, preferred.

• Progress towards ACII, CII or equivalent market qualification preferred.

Experience

• Significant experience in delegated authority business, preferably within a Lloyd’s managing agency, insurance company, MGA, broker or delegated authority oversight function.

• Experience supporting or managing DA approvals, Coverholder or DCA due diligence, audit recommendations, delegated contract review and ongoing monitoring.

• Experience producing or supporting committee packs, governance reporting, regulatory returns, MI, KPI/KRI reporting or senior stakeholder updates.

• Experience working with delegated data, bordereaux, EPI, exposure or premium information, and resolving data quality or process issues with stakeholders.

• Experience operating in a regulated environment and maintaining evidence for audit, compliance or governance review.

About Us | Our Culture | What It’s Like to Work Here