Senior Customer Experience Partner

We Offer:

What You'll Gain

• Opportunity to work with global customers in the Automotive and Industrial sector.
• Exposure to integrated Ocean and Supply Chain Management solutions within a world-leading logistics company.
• A collaborative, inclusive culture focused on continuous learning and professional development.
• The chance to contribute to process improvements, customer success, and operational excellence on a global scale.

The Opportunity

Key Responsibilities

• Manage a portfolio of Integrated Ocean and Supply Chain Management accounts within the Automotive and Industrial vertical.
• Serve as the primary point of contact for customers, ensuring a seamless and positive experience throughout the shipment lifecycle.
• Coordinate with internal teams to resolve operational issues and meet customer satisfaction targets.
• Monitor service levels, transit milestones, and performance metrics to ensure efficient cargo movement.
• Proactively identify and prevent service failures while implementing corrective actions and process improvements.
• Deliver customized reporting and data insights to support customer cargo performance scorecards.
• Analyze trends, identify root causes of performance gaps, and collaborate with stakeholders to implement sustainable solutions.
• Maintain high standards of vendor performance to support timely and reliable cargo delivery.
• Support the development and onboarding of junior team members through training and knowledge sharing.
• Identify opportunities to introduce additional Maersk products and services that support customers' supply chain needs.
• Continuously expand knowledge of Maersk solutions and apply best practices to enhance customer outcomes.

Who We Are Looking For

• Bachelor's degree or equivalent professional experience.
• 2 to 5 years of functional experience within transportation, logistics, or supply chain operations.
• 3 to 5 years of Ocean logistics industry experience, ideally within shipping operations or customer service.
• Experience with Supply Chain Management (SCM) and Less than Container Load (LCL) operations is required.
• Strong proficiency in Microsoft Office applications, particularly Excel, and experience with data analytics and reporting.
• Demonstrated ability to work independently, manage competing priorities, and perform effectively in a fast-paced environment.
• Excellent problem-solving, communication, stakeholder management, and conflict resolution skills.
• Strong understanding of key performance indicators and experience driving results against defined targets.
• Analytical mindset with sound business judgment, operational focus, and financial awareness.
• Commitment to delivering exceptional customer service while fostering collaboration across teams.

Additional Information