Location: This position is based full-time on-site in Vienna, VA and Washington, DC. Periodic travel is required to support on-site events as needed.

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Project Manager to support upcoming needs with our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Team

The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury mission. The ADSS program provides the contractor support for Communications, Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.

Job Responsibilities

As Senior Communications/Events Project Manager, you would help coordinate support for multiple communication campaigns and client event engagements with direct client partnership. In this role, you will serve as a key partner to the customer POCs, stakeholder project managers and event facilities along with various contributing members of the FinCEN organization, advising and engaging the client on key operational execution, tracking, and supporting completion of high-quality deliverables, and assisting with team management tasks. In addition, successful applicants will demonstrate an ability and desire to continually learn new technologies in a changing environment; analytical and problem-solving way of thought; business-oriented mindset; and overall resilient, flexible, and enthusiastic personality. The right candidate is a team player who can embrace ambiguity to translate client needs to deliver solutions that achieve mission value and measurable outcomes.

At ICF, we implement smart solutions to drive digital transformation at scale and speed, relentless in making sure it pays off for our clients and committed to helping them achieve mission outcomes. Join our community of mission-driven delivery leaders, project managers, data experts, strategists, and technologists to build agile solutions that meet our clients changing needs.

What you’ll be doing:

• Lead project manager for activities supporting event delivery for communication and event projects, coordinating concurrent activities across planning, requirements, event scheduling, communication campaigns, event coordination and facilitation support.

• Direct project planning and execution activities, maintaining alignment on scope, priorities, schedules, milestones, dependencies, risks, issues, deliverables, action items, and stakeholder expectations.

• Serve as a key point of contact between government stakeholders and project and subcontract team, ensuring that stakeholder needs, project priorities, delivery considerations, and outcomes are clearly communicated and addressed.

• Lead stakeholder meetings, including requirements discussions, planning sessions, feedback reviews, issue resolution, regular contract reporting and operational touchpoints.

• Independently elicit, clarify, analyze, document, and validate business and end-user requirements, translating identified needs into actionable functional requirements, technical requirements, user stories, acceptance criteria, and solution recommendations.

• Facilitate collaboration and decision-making among business stakeholders, end users, developers, testers, architects, and other project participants to establish priorities, evaluate solution approaches, resolve questions, and drive work forward.

• Identify, analyze, and troubleshoot functional and technical issues, coordinating across the appropriate resources to determine root causes, evaluate impacts, implement resolutions, and validate outcomes.

• Design, build, and maintain program dashboards, reports, metrics, and analytics that provide operational visibility, respond to stakeholder information needs, and inform project and business discussions.

• Coordinate project activities, deliverables, decisions, and follow-up across cross-functional teams, proactively identifying dependencies, downstream impacts, delivery concerns, and unresolved actions requiring attention.

• Provide senior-level project leadership while remaining directly engaged in communication material development, event planning, quality assurance, reporting, and end-user solution delivery.​‌
• Periodic travel required to support events on-site in domestic locations and up to 1 international event per year.

Required Skills:

• 10+ years of management experience.
• 5+ years of experience with communication campaigns and event coordination projects.
• 5+ years of experience supporting federal clients on projects.
• 3+ years of experience in leading multiple teams.
• Bachelor's degree in technology related field or business.
• Experience with project management tools (e.g., Jira, Confluence, Microsoft Project, SharePoint).
• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain Secret clearance.
• Ability to report to Federal office in regular weekly frequency in Vienna, Virginia and Washington DC per client request.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Physical Requirements:

• Occasionally lifts, carries, moves, or transports objects weighing up to 30 pounds.
• Occasionally required to move throughout the worksite for extended periods of time, up to 4 to 6 hours during an 8-hour workday.
• Frequently required to perform onsite work at client and company locations in Vienna, VA and Washington, DC, including the potential for onsite presence up to five days per week during non-travel periods.

Preferred Skills:

• 3+ years’ experience managing distributed teams in support of geographically dispersed customers.
• The ability to proactively communicate with federal clients and stakeholders in a fast-paced environment with a shifting landscape.
• Experience with program standards, leadership, and coordination.
• Experience with govDelivery.
• Experience leading and facilitating collaboration across business and technical teams.
• Experience developing and maintaining operational reporting, performance dashboards, analytics, and business intelligence solutions.
• Experience working directly with end users and stakeholders to gather requirements, demonstrate solutions, collect feedback, and validate functionality.
• Ability to communicate technical concepts and solution approaches to non-technical stakeholders.
• Experience supporting Federal government communication campaigns and events with various industry stakeholder representation.

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Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: