By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Job Location: London - Hybrid
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience, and qualifications

Play a pivotal role at the heart of our Aviation Claims business, driving operational excellence, commercial performance and continued growth.

We are looking for an experienced Senior Business Services Manager to join our Aviation Claims team.

This is a senior, hands-on role providing direct support to the senior leader of the business and working closely with the leadership team. The role combines business operations, team leadership, working capital support, client and broker relationship management, and business development.

You will work alongside a highly experienced team of Aviation Loss Adjusters, helping to ensure the practice runs effectively day to day while supporting its wider commercial and strategic priorities. We are looking for someone with the drive and initiative to develop people and performance, identify opportunities for improvement and bring forward practical solutions that support the continued development of the business.

The role requires a minimum of three days a week in the office, preferably Tuesday, Wednesday and Thursday to enable close collaboration and effective support across the team

The Role  

Key areas of responsibility will include:

• Supporting the senior leader and leadership team with business operations, priorities and follow through.
• Managing the day-to-day running of the practice and ensuring key actions are progressed.
• Coordinate and drive working capital activity within the Aviation Claims team, working closely with Loss Adjusters and Finance to ensure billable time, WIP, billing and aged debt actions are progressed and completed in a timely manner.
• Support budgeting and T&E management by coordinating inputs, driving approvals and helping ensure team spend remains in line with agreed budgets.
• Building strong relationships with clients, brokers and internal stakeholders.
• Supporting client engagement, business development and marketing activity.
• Lead the planning and delivery of client and broker events, conference and wider industry engagement activities.
• Identifying opportunities to improve processes and ways of working.

The skills you will have when you apply:

We are looking for someone who is confident, practical, commercially aware and highly organised.

The successful candidate will ideally have:

• Strong experience in business operations, business management or professional services.
• Experience supporting senior leaders and leadership teams.
• Proven people-management experience.
• A good understanding of working capital, billing and commercial performance.
• Excellent stakeholder management and relationship building skills.
• Strong emotional intelligence and sound judgement.
• The ability to manage both strategic priorities and day-to-day operational requirements.
• A proactive approach with a strong focus on delivery.
• Experience in client development, marketing or event planning.

Experience within insurance, claims, loss adjusting or broking would be beneficial, but is not essential.

This role would suit someone who enjoys being at the centre of a busy professional services environment, supporting senior stakeholders, keeping the business moving and helping the practice perform at its best.

What will you get for this role?

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• Incentive plan
• Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection 

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing 
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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