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Role Purpose

The Senior Business Analyst plays a critical role in driving business value by analysing complex business needs, shaping functional solutions, supporting delivery and ensuring successful adoption across business and technology teams.

The role combines strong analytical capabilities, functional expertise, stakeholder engagement and delivery leadership to support business transformation, operational excellence and continuous improvement across multiple products, systems and business domains.

Senior Business Analysts operate with a high degree of autonomy, manage complex and ambiguous topics, influence key stakeholders, mentor colleagues and contribute to the maturity of the Business Analysis practice.

Key Responsibilities

Business Analysis

• Lead the analysis of complex business problems, opportunities and requirements.
• Facilitate workshops, interviews and discovery sessions with business and technical stakeholders.
• Translate business needs into clear functional requirements, user stories, business rules and acceptance criteria.
• Analyse processes, workflows, data and operational impacts to identify optimisation opportunities and support solution design.
• Ensure end-to-end traceability between business objectives, requirements, solutions and delivered outcomes.

Delivery & Quality Assurance

• Support backlog management, prioritisation and delivery planning activities.
• Define and review test scenarios and functional validation approaches.
• Lead business validation efforts during SIT, UAT and release activities.
• Analyse defects, assess impacts and support remediation activities.
• Contribute to release readiness and post-deployment stabilisation.

Functional & Product Expertise

• Act as a recognised functional expert within assigned products, systems or business capabilities.
• Provide guidance on business rules, product configuration, documents, communications and integrations.
• Validate solution designs and ensure consistency with business objectives and operating models.
• Support cross-system and end-to-end impact assessments.

Operational Excellence & Service Support

• Support business and operational teams with complex functional issues and production incidents.
• Perform root-cause analysis and coordinate resolution activities across teams.
• Identify recurring issues and contribute to continuous improvement initiatives.
• Help maintain operational effectiveness and service continuity.

Stakeholder Management & Collaboration

• Build trusted relationships with Business, Product, Operations, Technology and Delivery teams.
• Facilitate discussions and decision-making across multiple stakeholders.
• Manage competing priorities, clarify expectations and resolve ambiguities.
• Coordinate activities across teams, countries and business domains where required.

Change, Learning & Capability Development

• Support business readiness and change adoption activities.
• Contribute to training, knowledge-sharing and documentation initiatives.
• Mentor and coach Business Analysts and Subject Matter Experts.
• Promote knowledge transfer and capability growth across the organisation.

Delivery Leadership & Strategic Contribution

• Lead business analysis activities across large or complex initiatives.
• Support planning, prioritisation, governance, risk and dependency management activities.
• Contribute to Business Analysis standards, methodologies and best practices.
• Identify opportunities for business, operational and delivery improvements.
• Support strategic initiatives and cross-functional transformation programmes.

Key Competencies

Business Analysis

• Requirements Analysis
• Process Analysis
• Functional Design
• Data Analysis
• Problem Solving
• Critical Thinking

Delivery

• Agile Delivery
• Backlog Management
• Testing & Validation
• Release Readiness
• Quality Assurance

Functional Expertise

• Business Domain Knowledge
• Product Expertise
• Functional Governance
• Configuration & Business Rules

Stakeholder Management

• Facilitation
• Communication
• Influencing
• Negotiation
• Conflict Resolution

Leadership

• Coaching & Mentoring
• Decision Making
• Strategic Thinking
• Cross-functional Leadership
• Continuous Improvement

Typical Scope

A Senior Business Analyst typically:

• Works independently with minimal supervision.
• Leads analysis activities on complex initiatives, products or business domains.
• Supports multiple stakeholders across business and technology functions.
• Operates across several systems, processes or countries.
• Provides functional leadership and mentoring to less experienced Business Analysts.
• Influences decisions through expertise, analysis and stakeholder engagement rather than formal authority.

Success Indicators

A successful Senior Business Analyst:

• Delivers high-quality requirements and functional solutions.
• Successfully manages ambiguity and complexity.
• Builds strong stakeholder trust and credibility.
• Facilitates informed business decisions.
• Contributes to successful delivery outcomes and operational stability.
• Develops colleagues and promotes knowledge sharing.
• Drives continuous improvement and business value realisation.

Work with amazing people and be part of a unique culture