What You’ll Do

•      Lead requirements elicitation with government stakeholders — workshops, interviews and working sessions — and turn business needs into structured, unambiguous requirements.

•      Map as-is processes and design to-be service journeys using BPMN 2.0 and swimlanes, surfacing dependencies, hand-offs, SLAs and edge cases.

•      Produce high-quality Business Requirements Documents (BRDs), business rules, functional specifications and wireframes.

•      Write clean, decomposed user stories and Product Backlog Items with testable acceptance criteria, and manage them through Azure DevOps.

•      Own requirements traceability from business objective through to delivered functionality and sign-off.

•      Resolve conflicting requirements between departments — facilitate the decision, document it, and keep the programme moving.

•      Capture non-functional requirements properly: security, data privacy, audit trail, performance and role-based access.

•      Work day to day with developers, QA, UX and the project manager; support UAT and obtain formal client sign-off.

•      Use AI tooling to accelerate analysis and documentation — with sound judgment on validation and the handling of sensitive government data.

Requirements

Essential

•      Experience: 6+ years of hands-on business analysis on software delivery projects — genuine requirements work, not ERP configuration, pre-sales, QA or project coordination under a BA title.

•      Government delivery: Proven experience on government or public-sector digital services in the UAE or wider GCC, with real exposure to government stakeholders and regulatory requirements.

•      Documentation: Demonstrable strength in BRDs, business rules, functional specifications, user stories and acceptance criteria that development and QA teams can build and test from directly.

•      Process modelling: Confident with BPMN 2.0, as-is / to-be mapping and swimlanes (Visio, Draw.io, Camunda or similar).

•      Agile delivery: Comfortable owning a backlog and working in sprints, with Azure DevOps or Jira.

•      Stakeholder skills: Able to facilitate workshops, handle conflict constructively, and communicate clearly with non-technical government stakeholders.

•      Languages: Fluent Arabic and English, written and spoken — both are used daily on this program.

•      Location: Currently based in the UAE with valid residency, and able to work on-site in Ajman.

•      Availability: Able to join at short notice.