The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Equip Admin Processing Team

Business - Superannuation

Role Title- Senior Associate 2

The Senior Associate will support new member account setup and updates, ensuring that cases are processed accurately, efficiently, and in accordance with policy terms, regulatory requirements, service-level agreements, and internal quality standards.

The role involves reviewing member applications, validating fund rules and customer information, assessing member documentation, coordinating with internal and external stakeholders, identifying exceptions or potential risks, and maintaining accurate process records. The Senior Associate is also expected to handle complex cases, support quality improvement initiatives, and provide guidance to junior team members. Candidates should be flexible enough to work in 24*7 environments

Key duties and responsibilities

• Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement
• Identify and resolve problems within the defined procedures
• Complete archiving of client documentation ensuring a full audit trail exists for subsequent retrieval
• Expected to work on initiatives/Ad-hoc requirements as per business needs
• Should be able to work independently but also need to be a good team player.
• Should be able to identify process gaps & need to work as a trouble shoot
• Ability to support, guide & train other team members
• Should have the ability to understand & handle complex queries
• Strong domain knowledge is essential & understanding of Superannuation business.
• Well versed with preparation and review of SOPs/Process flow charts
•  Able to identify & implement various process control
• Provide innovative ideas for process enhancements
• Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled
• Ability to prioritize multiple tasks by utilizing effective time management skills.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.