Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.

Duties and Responsibilities

• Follows standardised processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides an indirect service to customers and intermediates.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to co ordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• Moderate (intermediate) to high level of technical knowledge.
• Partially multi skilled across product and process relevant to the business area.

Key Requirements

• Ensure exceptions processing for Stop Order Premium Collections Processes for RMM/PF and for both Legacy and OMP Products.
• Statistical reporting.
• Strong administrative skills and good relationship building and be able to engage with internal as well as external stakeholders.
• Be able to multi function across the bigger team for additional administrative functions Legacy and OMP/GL.
• MS Excel (Intermediate to advance)
• Control Accounts  (DD220, YPU, YUP,U9999, misdirected, Suspense C (Dummy Balancing)/Unallocated Statement Tray
• Attend to queries and escalations (Workflow/emails)
• Refunds
• Process documenting and maintenance
•  Testing

Document Preparation

Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.

Data Collection and Analysis

Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Insights and Reporting

Extract and combine data to generate standard reports.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Additional Job Description

• Ensure exceptions processing for all Stop Order Premium Collections Processes for RMM/PF and for both Legacy and OMP Products.
• System knowledge advantage Omunet/OMP/BANCS and Hyphen

 

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Skills

Accounting, Action Planning, Balancing (Ledger/Billing), Budget Management, Calendar Coordination, Collections Management, Computer Literacy, Conflict Resolution, Control Accounts, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Escalation Management, Executing Plans, Financial Acumen, Management Reporting, Microsoft Excel, Numerical Aptitude, Oral Communications, Report Review

Competencies

Directs Work

Drives Results

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education

Matriculation Certificate (Matric) (Required)

Closing Date

05 November 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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