Act as primary point of contact for billing and collection inquiries from internal and external business partners. Research and resolve a variety of complex internal and external inquiries

Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to billing, cash application, reconciliation, customer research, and exception activities for all lines of business supported

Create, review, and recommend necessary documents to generate customer billing. Provide accurate and complete information to business partners and customers, and assist them in understanding the billing and collection process

Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, provide alternate solutions

Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections

Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls

Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval

Prepare timely and accurate billing and reconciliation reports as needed

Identify at-risk customers based on established triggers. Coordinate with customers, Sales, Management, and other key business partners to problem solve issues impacting billing and receivables strategies

Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards

Identify, document, and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions

Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures

Help onboard and mentor new teammates and flex as needed, to support the business need

Job Specifications

Typically has the following skills and abilities:

Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues

Bachelor’s degree in Accounting, Finance, or related field preferred

One year of experience working in an ERP-based Accounts Receivable environment preferred

Active Accounts Receivable Specialist Certification preferred

Solid understanding of basic accounting principles, familiarity with SAP preferred

Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis, and multi-tasking skills

Critical thinking and analytical, with a solution-oriented approach to work

Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines

Excellent communication and interpersonal skills to effectively communicate with internal and external business partners

Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences

Must be available to work within the full range of division hours of operation

Clean credit history as reported by credit report

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.