As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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Location: Rochester Tech Park (RTP), Gates, NY - Remote options available after in-person training. Occasional onsite meetings / work at RTP are required. Remote location must be within 2 hours of RTP and within New York State.

ESSENTIAL FUNCTIONS

• Reviews all applications for financial assistance. Reviews and responds to applications within the prescribed timeframes verbally and/or in writing. Investigates financial information relating to the application for financial assistance.
• Responds to inquiries in a timely fashion. Coordinates status reports to the management team. Acts as the liaison with internal departments, as well as external collection agencies.
• Maintains and processes current hold bills to ensure timely adjustments and billing to patients occur. Processes adjustments based on reports delivered from leadership. Reviews and makes recommendations for high dollar financial assistance balances to leadership on a weekly basis. Ensures the master file database is updated and accurate. Tracks productivity as defined by management.
• Coordinates all financial assistance application efforts with staff in partner departments. Performs account registration edits and account adjustments for the financial assistance program.
• Acts as a backup when needed. Receives incoming calls from internal and external customers regarding billing issues in a timely and customer friendly manner. Meets with patients directly regarding billing issues and financial assistance questions. Receives incoming calls regarding outstanding balances as a result of statements sent. Performs reviews and researches procedures on billing issues on patient accounts.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree and 2 years of relevant experience required
• Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.