At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The IAM (Identity and Access Management) Business Analyst is responsible for the planning and execution of one or more software solutions within a business domain throughout its lifecycle. This includes creating and prioritizing product and business requirements and working closely with business and technology teams to ensure business stakeholders and end user satisfaction goals are met. This position ideates and develops requirements and concepts for product enhancements in support of business and technology needs. This position provides a wide variety of services to business users, including business analysis and quality assurance, in support of strategic and tactical planning of systems feature / functionality as well as day-to-day business operations. This position typically reports to the Director of Information Security.

Job Description

MINIMUM QUALIFICATIONS

Education:  Bachelor's degree in Information Systems, Computer Science, Business Administration preferred

Licenses/Certifications:  Certifications on IAM vendor platforms preferred

Experience / Knowledge / Skills:

• Two (2) years hands-on experience in management and deployment of IAM systems required including with IAM products and technologies such as Micro Focus, SailPoint, Saviynt, CyberArk, Beyond Trust, CA Identity Manager, One Identity, Okta, Ping, Centrify,  and Aveksa.
• SaaS deployment experience required. Experience/ knowledge of products such as Okta, GSuite, VPN, Office 365, and SailPoint is preferred.
• Strong proficiencies in MS Visio (or similar software), PowerPoint, Word, Excel and general design and project management disciplines is required.
• Demonstrates strong presentation skills one-on-one, with small and large groups, and possesses strong analytical, leadership & communication skills including negotiation, conflict resolution, grace under pressure and the ability to manage upwards and across.

PRINCIPAL ACCOUNTABILITIES

• Serves as the primary contact to the business for one or more projects related to IAM.
• Gathers, documents and manages business and functional requirements for one or more business solutions related to IAM.
• Provides project management support for software releases in IAM as necessary.
• Manages relationships with multiple business organizations, technology groups and 3rd party software vendors including: facilitating requirement and design workshops, reviewing designs, test plans and test cases; reviewing vendor deliverables and schedules; managing quality or delivery issues with the vendor; coordinating end user testing and sign-off for in-house and vendor deliverables.
• Elicits, analyzes, specifies, and validates the business needs for software development, integration projects and systems support activities. This includes interviewing stakeholders and gathering and compiling user requirements to convey to development teams.
• Applies communication, analytical, and problem-solving skills to help support the development process and to ensure that software deliverables are met according to specifications.
• Manages the assessment of business requests for projects and enhancements in IAM.
• Coordinates and manages User Acceptance Testing (UAT) activities with the business.
• Provides support to end users for IAM services.
• Maintains flexibility to work on new technologies within the IAM domain.
• When required, performs quality assurance on custom and vendor released code in support of both projects and application support activities. Ensures test plans are properly developed and adheres to team standards. Executes test plans to validate application functionality.
• Acts as the subject matter expert with “deep” expertise in enterprise IAM (Identity and Access Management), including but not limited to federated SSO (single sign on), MFA (multi-factor authentication) user LCM (Lifecycle management) and provisioning, Identity Governance and Administration (IGA), and Privileged Access Management (PAM).
• Works under minimal supervision with extensive latitude for independent judgment, is professional, self-starting, self-organizing.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Performs other duties as required