Job Responsibilities

Job Description

The Security Floor Manager is responsible for assisting the Director of Security and Security Manager in managing security operations; and, ensuring the safety of all guests, employees and company assets inside the facility as well as on the facility grounds.

The Security Floor Manager is responsible for managing team members and directing daily operations, exercising independent judgment in staffing, scheduling, performance management, and enforcement of company policies. The Manager serves as a representative of management, spends the majority of time on supervisory and decision-making responsibilities, and provides input into hiring, discipline, and other employment actions that are given significant weight.

License Level: This is a key level position.

Essential Duties/Core Competencies

• Supervise, lead and direct Security Team Leads and Security Officers, ensuring all regulatory compliance with all gaming regulations, internal controls and company and department policies and procedures.
• Assist with oversite of company-wide key controls throughout the property.
• Conduct daily roll calls and training to communicate security status, updates, and actual or potential problems, using established protocols.
• Supervise subordinate security professionals, performing activities such as hiring, training, assigning work, evaluating performance, and administers disciplinary actions.
• Ensure employees are trained to work safely and efficiently within current regulatory guidelines.
• Evaluate shift schedules and adjust, if necessary, to accommodate Resorts World operational and departmental needs.
• Detents persons for probable cause for the purpose of notifying the proper authorities.
• Ensure the integrity of gambling, count room and cash handling procedures.
• Prepare, maintain, and submit essential paperwork and reports.
• Conduct property inspection tours.
• Attend Fire Safety and NYS Guard Instructor courses.
• Report all gaming violations, internal control, company and departmental policy and procedural violations.
• Transport employees, guests via company vehicle as necessary.
• Perform other duties as assigned.

Work/Educational Experience

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Associate’s Degree in Criminal Justice or closely related field
  • OR Two (2) years’ experience in a Security Supervisor position or equivalent
  • OR Two (2) years’ management experience in the hiring position’s Department
• Five (5) years’ related work experience in a Security setting required
• Three (3) years’ related experience in Casino Security setting preferred
• Demonstrated a working knowledge of state gaming regulations pertaining to casino operations
• Must have a valid driver’s license and maintain a clean driving record.

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifteen (15) pounds, and prolonged sitting during the shift. 

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.  Ability to respond to common inquiries from other Team Members or guests. Fluency in English required.  Ability to write detailed instructions and correspondence.  Ability to effectively present information in one-on-one and small group situations.

Mathematical Skills & Reasoning Ability:

Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.

Work Environment

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Working at Resorts World:

Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.