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As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Job Summary  

This position is responsible for ensuring operational security at National Geospatial-Intelligence Agency (NGA) West. Escort and monitor visitors, while ensuring classified information is not accessible or visible to unauthorized personnel. Provide effective customer service and achieve customer satisfaction by delivering services in a professional, courteous, and timely manner for the NGA West Base Operations Support Contract.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Alert NGA Security Police in the event a disaster occurs which may include fire or presence of unauthorized persons. Participate in crisis support.

• Escort visitors and authorized personnel. Escorting duties include ensuring the uncleared personnel to whom they are assigned are always monitored, have no exposure to classified data and comply with security regulations. Check security badges to verify security clearances. May be assigned as attendant at an access entry point to ensure only personnel with the proper clearance enter and exit assigned area.

• Provide excellent customer service to all persons at the site.

• Escorts who will be required to work inside SCIF areas will be required to arrive 30 minutes prior to the start time of the escorting assignment.

Additional Responsibilities

• Enforce and monitor any, and all, policy changes.

• Contact appropriate personnel to resolve issues.

• Perform general administrative tasks such as recording time on time sheets, leave requests, etc.

• Practice good safety habits and possess familiarity with NGA and ServiceSource safety policy.

• Circulate among visitors, patrons, or employees to preserve order and protect security.

• Warn persons of rule infractions or violations and report infractions or violations to supervisor.

• Adhere to contract mandated dress code and provide excellent customer service to all persons at the site.

• Maintain NGA site access by completing all NGA required trainings and briefing on time.

• If physically capable, may be assigned to grounds team.

• Perform other related responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• A high school diploma or state certified equivalent is required.

• Ability to obtain and maintain NGA site access by successfully passing HSPD-12 background check required.

• Previous security experience preferred.

• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph preferred.

Knowledge, Skills, and Abilities

• Be familiar with safety policies which include the Disaster Control Plan, DOD and NGA physical security policies, registry policies and NGA badging system.

• Must be able to work with people internally and externally at all levels of an organization.  

• Proficient typing skills.

• Proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software.   

• Excellent oral/verbal communication skills. 

• Detail-oriented and able to carry out work with the highest levels of accuracy.

• Must possess and demonstrate excellent time management skills.

• Candidate must be flexible and adaptable, as they may be rotated based on contract need. 

Supervision Received

The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear, answer phones, keyboarding, open and close wall dividers, arm and disarm alarms and open and close building combination locks. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information