Why Wells Fargo

Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader — we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job — it’s about finding all of the elements to help you thrive, in one place.

Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” Join us!

About this role:

Wells Fargo is seeking a driven transformational leader who can execute at a high level in a fast-paced environment.

In this role, you will:

• Manage the activities of a Loan Servicing team responsible for post-closing loan servicing, including but not limited to financial transaction execution, account maintenance, trailing document management and tracking, paid loan processing, and account closing activities. 
• Ensure timely completion of all team tasks, from simple to highly complex, within established service-level agreements.  Prioritize and monitor completion of service escalations.
• Engage with various stakeholders and internal partners associated with the Lending Operations functional area
• Consistently identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Interpret and develop policies and procedures for functional areas with moderate complexity, and with accountability for special portfolio segments requiring focused management
• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers
• Effectively lead the team through significant periods of transition while maintaining a strong customer focus and consistently meeting service-level expectations
• Manage allocation of people and financial resources for Lending Operations
• Mentor and guide talent development of direct reports and assist in hiring talent. Develop and implement structured cross-training opportunities within the team to support employee growth and enhance resource efficiency.

Required Qualifications:

• 5+ years of securities operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• 4+ years of experience with loan servicing, lending operations, or related operational

• Experience with Loan IQ lending platform

• Ability to effectively interact with all levels of the organization
• Strong analytical skills with a high attention to detail and accuracy
• Ability to proactively identify and execute actions to improve business processes
• Ability to develop innovative approaches to complex business issues with the ability to clearly express ideas and concepts to associates and other stakeholders
• Ability to develop and utilize key measurements to provide oversight of effective business process execution

• Proven ability in partnering with various stakeholders in a complex environment, including internal peers and third-party vendors
• Ability to work with a sense of urgency and navigate cross team to meet the deliverable needs

Job Expectations:

• This position is NOT eligible for Visa sponsorship. 
• Hybrid role with at least 3 days required in assigned office location.
• Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.
• Relocation assistance is not available for this position.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.