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Address:

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Job Description Summary:

Job Description:

The Scheduler will be responsible for scheduling clinic visits, diagnostic testing, and coordinating outgoing referrals. This position requires the candidate to contact patients to schedule all services offered by the department and schedule related diagnostic or referral visits. Performs clerical duties to update various EMR and support systems, answers phone calls, provides excellent customer service to patients, office/clinic staff, and to all departments.

Essential Functions:

• Schedules clinic visits for patients by phone, and in person.
• Schedules medical tests, diagnostic studies and procedures, including referrals to specialists and ancillary services.
• Reschedules and cancels appointments as needed.
• Maintains waitlists, fills cancellations, places reminder calls, and follows up on no-shows per department protocol.
• Confirms that referrals and orders are on file before the visit.
• Collects and verifies patient demographics, insurance coverage, and referring provider information at the time of scheduling.
• Inform patients of expected copays or financial responsibility and route billing questions to the appropriate team.
• Discuss procedure instructions with patients so they clearly understand what is expected, including preparation, arrival time, and location.
• Calls patients to schedule procedures and give instructions by phone, followed by a letter with written instructions.
• Answers inbound calls promptly and courteously, and routes messages to clinical staff using established protocols.
• Escalates urgent or clinical concerns immediately to a nurse or provider; does not give medical advice.
• Arranges interpreter services or accessibility accommodation as needed.
• Enters accurate, complete scheduling notes and updates in the electronic documentation and scheduling systems.
• undefinedShift Requirements: (NOTE: this section is only necessary if a specific shift length is a requirement of the position)Shift Length (in hours):Enter length of shift (not start/end time) here# Shifts/Week:How many shifts per week for a FT EmployeeOvertime Required:☒ Infrequently     ☐ Sometimes    ☐ Often     ☐ n/a (exempt position)

Other Functions:

• Maintains compliance with all company policies, procedures and standards of conduct.
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times.
• Meets department standards for accuracy, call handling, productivity, and patient satisfaction.
• Participates in training, team meetings, and process improvement efforts.
• Performs other duties as assigned

Additional Job Description:

Education:

• High school diploma or GED (required)

Experience:

• Two years’ prior experience in a healthcare setting
• Knowledge of Medical Terminology
• Experience with Electronic Health Records (Cerner, Epic, iQueue) preferred
• Additional education may be substituted for experience