Looking to build your career and design your future? You have come to the right place. 

Summary

The primary responsibility of the Scheduling Associate is to maintain accurate install schedules by incorporating customer requests and availability with consideration to lead time, sequencing, duration, and capacity factors. The Scheduling Associate works successfully with all internal departments and external vendors to ensure an on-time installation, with clear communication to the customer.

Essential Functions

Scheduling & Planning Coordination

·         Forecast tentative install dates based on construction cycle times.

·         Intake customer schedule requests through various formats (Portal, Email, Phone call) to establish installation timelines.

·         Rationalize the ability to accept customer schedule requests based on trade sequence and duration, material lead times, and labor capacity.

·         Communicate acceptance or alternative installation dates to customers.

·         Monitor daily for customer schedule date changes.

·         Interact with external customers, vendors, and internal staff to obtain information needed to facilitate work planning, scheduling prioritization, resolution of technical issues, incorporation of changes, and identification of other specific requirements.

·         Work with complex customer accounts as needed to support scheduling needs.

Operational Execution & Workflow Management

·         Ensure all required daily activities are completed in a timely manner with minimal supervision.

·         Utilize ERP systems for tracking, information gathering, and troubleshooting.

·         Commit to extended work schedules when necessary to reach goals.

·         Attend all required meetings and trainings.

·         Adhere to all Company policies and procedures.

·         Perform other job duties as assigned.

Team Support & Training

·         Assist with training and onboarding of new Scheduling team members as applicable.

·         Follow instructions and respond to management’s direction.

·         Take responsibility for own actions and keep commitments.

·         Complete tasks on time or notify the appropriate person with an alternative plan of action.

Education & Experience

Required

·         High school diploma or general education degree (GED).

Preferred

·         1–2 years of applicable job experience preferred.

·         Associate’s Degree / 2-year Technical School.

·         Material resource planning and/or production control experience with Systems Application Process (SAP).

·         Bilingual experience preferred, but not required (English/Spanish).

·         Thorough knowledge of all available products used by the Company as it relates to product installation.

Skills & Competencies

Communication & Interpersonal Skills

·         Strong written and verbal communication skills.

·         Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates, and co-workers.

·         Communicates effectively with customers, co-workers, and supervisors in a professional and courteous manner.

·         Professional-level verbal and written communication skills and the ability to negotiate agreements between parties with different perspectives.

Problem Solving & Decision Making

·         Proactively identifies, analyzes, addresses, and resolves problem areas, conflicts, and issues.

·         Exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in the decision-making process, and makes timely decisions.

Organization & Time Management

·         Strong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information.

·         High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines.

Technical & Systems Skills

·         Working knowledge of internet, spreadsheet, and word processing software and order processing systems.

·         Basic technology skills, including MS Office Suite.

Pay range: $25-$27/hour plus benefits

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.