What success looks like in this role:

• Support functionality and efficiency of Storage, including Storage Area Networks and Network Attached Storage;
• Deliver second and/or third level remote support services to clients to resolve product use and multi-product/platform problems relating to enterprise systems, networks, and application software;  
• Serve as the L3 support expert for the L1 and L2 teams and supporting issue resolution and escalations across all the assigned client deliveries;
• Identify and automate the regular storage support routines based on client and infrastructure requirements;  
• Deliver daily steady state tasks such as storage administration; and monitor, maintain, and update storage devices;
• Perform daily checks on storage devices, analyze logs, conduct performance tuning of storage arrays and devices, and ensure required backups for all possible recovery scenarios;
• Conduct incident investigations and perform troubleshooting to resolve incidents and define proactive Service improvement plans to support the delivery of technical solutions to a wide range of problems ensuring Steady State delivery teams execute and deliver continuous improvement in alignment with the defined plans;  
• Execute incident management, change management, and problem management in line with ITIL standards;
• Review and approve infrastructure change requests, work on delivery of complex infrastructure change requests, and perform impact analysis before any change is approved in the ITSM tool;
• Prepare, approve, and coordinate the implementation of technical documentation and ensure that technical and customer documentation is current and complete; and
• Suggest, develop, and conduct user training, technical training, and orientation.

You will be successful in this role if you have:

• Requires a Bachelor’s degree or foreign equivalent in Computer Science, Information Technology; Network Administration; Computer Engineering, or a closely related field;
• Must have 7 years of experience in job offered, 7 years domain work experience related to Storage including the administration, architecting, configuration, security, failover, backup, and optimization of Storage Area Networks and Network Attached Storage systems.
• Must have 7 years of work experience with the following: Storage Area Networks and Network Attached Storage, Brocade, Cisco MDS SAN, Dell EMC Storage, Unity, PowerMax, Recover Point, Powerstore.
• Position permits remote work up to 5 days per week throughout the U.S.

#LI-DNI

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.