Department: Information Technology
Reports to: CRM Director
Location: Remote
Salary: $85,900- $113,000

Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

The CRM Engineer plays a crucial role in supporting the development, implementation, and maintenance of Vibrant's Customer Relationship Management (CRM) systems. This role reports directly into the CRM Director and assists with all functions of CRM programming and design. The primary focus is to learn and understand the CRM, its features, and its functionality. The CRM Engineer maintains the Salesforce CRM system including updates, enhancements, building reports, managing dashboards, and security, and collaborates with cross-functional teams to ensure the CRM platform is optimized to enhance customer experiences and streamline business processes.

Duties/Responsibilities:

• CRM System Support
• Data Management
• Customization and Development
• Collaboration
• Documentation
• User Training and Support
• Maintenance, Upgrades, and Continuous Improvement

Required Skills/Abilities:

• Ability to communicate complex ideas, concepts, and processes effectively with other engineers and management.
• Strong, hands-on experience with Salesforce applications and contact center services.
• Ability to manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
• Architect, develop, test, maintain, and support integration solutions between Salesforce and other SaaS, custom, or on-premises software applications using REST API, custom connectors, middleware, custom-built connector tools, and web services.
• Must be able to write technical specifications and documentation.
• Ability to meet deadlines while working in an evolving, complex, & fast-paced environment.
• Familiarity with APIs
• Creative problem solver
• Fully understand CRM fundamentals and advanced features
• Experience supporting large-scale CRM implementations and upgrades

Required Qualifications:

• Bachelor's degree in a related field preferred but not required
• 1+ years of experience as a CRM Engineer or similar role
• Salesforce certification is preferred

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.