About AMEND:

AMEND is a management consulting firm based in Cincinnati, OH with areas of focus in operations, analytics, and technology.  We are focused on strengthening the people, processes, and systems in organizations to generate a holistic transformation. Our three-tiered approach provides a distinct competitive edge and allows us to build strong relationships and create customized solutions for every client.  This is an incredible time to step into a growing team where everyone is aligned to a common goal to change lives, transform businesses, and make a positive impact on anything we touch.  

Overview:

The Salesforce Administrator consulting role is an incredibly exciting position in one of the fastest-growing segments of AMEND. You will be able to utilize your Salesforce knowledge on a diverse array of projects in a client-facing role, solving business problems by delivering innovative solutions to our clients.  This will include automating and supporting complex business processes, creating reports & dashboards, and training clients on Salesforce. We are looking for highly motivated team members to deliver these solutions to our clients while seeking to build long-term relationships and deliver rapid, meaningful, and lasting business value. Our offerings span the entire Salesforce implementation lifecycle including analysis, design, data migration, customization, building, testing, deployment, and training.

 
Job Tasks:

• Implement and customize Salesforce solution projects that involve the Sales Cloud (CRM) and integrations with other client systems such as eCommerce sites and databases
• Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks
• Gather detailed requests for improvements or changes to the system, prioritize needs, and implement these changes as appropriate
• Automate processes using Salesforce tools such as Flow, approval processes, and validation rules
• Assist with setting Salesforce implementation standards in client projects
• Respond to a variety of broad questions and concerns from client management regarding project requirements, providing expertise in technical standards and conditions
• Communicate the status of client requests and determine the feasibility of projects, while documenting findings and actions
• Lead discovery workshops and detailed functional design meetings
• Provide administrative guidance and translate business process requirements to developers as needed
• Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
• Complete relevant client website administrative work as needed

Qualifications:

• Expertise within Sales Cloud (CRM) and (preferred) Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, and Custom Cloud
• (Preferred) Salesforce Administrator Certification or equivalent Salesforce experience
• (Preferred) Ability to triage code such as SOQL Queries, Apex, and LWC/JavaScript
• Detailed knowledge of Custom Report types and reporting/dashboards in Lightning experience
• Ability to work with cross-functional Agile Scrum teams to maintain and enhance Salesforce capabilities
• Ability to write user stories and acceptance criteria
• Experience with Data Management within Salesforce to import and export data
• Ability to travel as needed to meet client requirements

What’s in it for you?

• Competitive pay and bonus
• Continued education and individual development plans
• Unlimited Vacation
• Full Health, Vision, Dental, and Life Benefits
• Paid parental leave
• PTO for your Birthday
• 3:1 charity match

 
All this to say – we are looking for talented people who are excited to make an impact on our clients.  If this job description isn’t a perfect match for your skillset, but you are talented, eager to learn, and passionate about our work, please apply! Our recruiting process is centered around you as an individual and finding the best place for you to thrive at AMEND, whether it be with the specific title on this posting or something different.  One recruiting conversation with us has the potential to open you up to our entire network of opportunities, so why not give it a shot?  We’re looking forward to connecting with you.