We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

報告先：

- セールスマネージャージャパン

POSITION REPORTS TO:

- Sales Manager Japan

報告を受ける直属部下／POSITIONS REPORTING TO THIS POSITION：

- N/A

主な関係先：

• 営業管理チーム、営業スタッフ、および来客

• 営業マネジメント

• ベンダー、サプライヤー、購買チーム

KEY RELATIONSHIPS:

• Sales Administration teams, Sales Staff & Guests.

• Sales Management

• Vendors, suppliers and procurement teams

主な業務目的：　

Travel + Leisure のビジョンである 「To put the world on vacation（バケーションのある人生を世界中の人々へ）」 の実現に向け、お客様一人ひとりのライフスタイルや旅行への期待を理解し、当社のVacation Membershipを通じて、より豊かなバケーション体験を提案する。

Sales Representativeは、Vacation Membershipの価値を伝えるとともに、お客様との信頼関係を構築し、長期的な関係を育む重要な役割を担う。魅力的で質の高いセールスプレゼンテーションを通じて、お客様に優れた顧客体験を提供し、販売目標の達成と事業成長に貢献する。

PRIMARY OBJECTIVES:

The Sales Representative plays a key role in bringing the company vision, “To put the world on vacation,” to life by helping guests discover the value of our Vacation Membership and the lifelong travel experiences it can provide.

Acting as a trusted advisor and brand ambassador, this role builds meaningful relationships with guests, understands their travel aspirations and lifestyle needs, and recommends membership solutions that deliver long-term value. Through engaging, professional, and compliant sales presentations, the Sales Representative creates exceptional customer experiences, achieves sales objectives, and contributes to the continued growth of the business.

主な責務（ただし、これらに限定されるものではありません）：

セールス活動

• ゲストへのセールスプレゼンテーション実施

• ニーズをヒアリングし、適切な商品提案を実施

• 契約交渉およびクロージング

• PDS および法令の正確な遵守のもと商品説明を行う

• 目標達成（売上、KPI）の推進

顧客対応

• 親切でプロフェッショナルな接客

• ゲスト・オーナーからの質問や懸念への対応

• 契約後のフォローアップを必要に応じて実施

• 高い顧客満足度維持に向けた取り組み

コミュニケーション & 社内連携

• セールスアドミン、マーケティング、カスタマーサービス等との連携

• ゲストの声や市場情報をチームへフィードバック

• 問題発生時の迅速な営業チームとの対応

コンプライアンス

• コーポレーション法、PDS、社内規程の厳格な遵守

• 正確な書類作成・情報説明

• 倫理的で誠実な営業活

プロフェッショナルスタンダード

• 規定の身だしなみを維持

• 高い職業倫理と誠実な行動

• 継続的なスキル向上や商品知識習得への取り組み

PRINCIPAL RESPONSIBILITIES: (Include but not limited to :)

Sales Activities

• Conduct professional and engaging sales presentations for guests

• Identify customer needs and recommend appropriate products

• Manage contract negotiations and successfully close sales

• Accurately explain products in compliance with the PDS and legal requirements

• Consistently achieve sales targets and KPIs

Customer Experience

• Provide courteous, warm, and professional service to all guests and owners

• Address questions, concerns, and objections in a timely and effective manner

• Conduct follow-up with customers as needed after the sales process

• Contribute to maintaining high levels of customer satisfaction

Internal Collaboration

• Work closely with Sales Administration, Marketing, and Customer Service teams

• Share guest feedback and market insights with internal stakeholders

• Coordinate with the sales team to resolve issues when needed

Compliance

• Adhere strictly to the Corporations Law, PDS requirements, and internal policies

• Complete documentation accurately and responsibly

• Conduct all sales activities with honesty, integrity, and full compliance

Professional Standards

• Maintain proper grooming and professional presentation

• Demonstrate strong work ethics and integrity in all interactions

• Maintain and update knowledge of products, processes, and industry trends

• Demonstrate continuous improvement and readiness to learn.

求める人物像：

• 高校卒業以上または同等の実務経験

• 営業経験（BtoC/BtoB問わず）歓迎

• コミュニケーション能力が高く、顧客と信頼関係を築ける方

• セールストーク、プレゼン能力に自信のある方

• 目標達成意欲があり、粘り強く取り組める方

• コンプライアンスを厳守できる方

• プレッシャーの中でも冷静に対応できる方

• 基本的な PC スキル（MS Office, Web Applications）

• 週末・祝日勤務できる方                  

KEY POSITION CRITERIA:

• High school diploma or equivalent work experience

• Previous sales experience (B2C or B2B) preferred

• Strong communication and relationship‑building skills

• Confident presentation and persuasive sales skills

• Strong motivation to achieve sales goals

• Strong commitment to compliance, with the ability to adhere to all applicable regulations, company policies, and procedures.

• Ability to remain calm, resilient, and customer-focused in a fast-paced, target-driven environment.

• Proficient in Microsoft Office applications and web-based systems, with solid computer literacy.

• Flexible and willing to work weekends, public holidays, and other business-required schedules.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.