Newfold Digital is a leading web technology company serving millions of customers worldwide through brands such as Bluehost, HostGator, Domain.com, Network Solutions, Register.com, and Web.com. We help customers of all sizes build an effective online presence through broad product offerings, personalized support, and a strong portfolio of trusted brands.

What you’ll do and how you’ll make your mark

• Partner with leaders, business partners, SMEs, and facilitators to identify learning needs and align training to business goals.

• Develop, update, and facilitate engaging training content, including guides, presentations, job aids, assessments, eLearnings, and multimedia resources.

• Lead instructor-led and virtual training sessions that build learner confidence, sales skills, and process adoption.

• Coordinate training events, encourage participation, track attendance, and assess learner progress.

• Keep training content accurate and current by staying informed on products, systems, policies, procedures, sales processes, and agent resources.

• Manage training projects from intake through delivery, including planning, content development, scheduling, readiness, and communication.

• Maintain SharePoint training resources so content is easy to access, share, and update.

• Adapt facilitation and learning activities based on learner needs, feedback, and business priorities.

• Facilitate train-the-trainer sessions to support consistent delivery and facilitator readiness.

Who you are and what you’ll need to succeed

• You have at least 2 years of instructional design and/or professional training experience, ideally in corporate learning, call center, customer service, or sales environments.

• Sales experience is a plus.

• You understand instructional design, learning methodologies, adult learning principles, training evaluation, and strategies that support knowledge retention.

• You are a confident facilitator who can manage engaging learning experiences in both virtual and in-person environments.

• You provide excellent service and build credibility with stakeholders at different levels of the organization.

• You communicate clearly and professionally, with strong judgment and diplomacy.

• You learn quickly, adapt well to change, work independently, and move multiple projects forward.

• You are comfortable consulting, collaborating, and building relationships across departments, sites, and leadership levels.

• You are highly organized, detail-oriented, and able to manage time, priorities, and projects effectively.

• You bring a results-focused approach, a collaborative mindset, and a positive attitude.

• You are comfortable using tools like PowerPoint, CoPilot, Workday, Articulate 360, Camtasia and Rise to support training development and delivery.

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another’s differences. We champion diversity and inclusion. We respect and value differences, and work together to cultivate a culture where everyone can bring their best selves to work. Through our global affinity groups, learning opportunities, and other programs, Newfolders can connect, grow, and thrive.

• We care about you. As the health and well-being of our employees and their families are our top priority, we offer competitive HMO benefits, including 200k MBL with two free dependents upon regularization, punctuality bonus, generous vacation policy, and much more!

• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

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