Key Responsibilities

• Supporting the day-to-day administration and configuration of Salesforce, contributing to data integrity, user access across the region.
• Assisting with user account management, including onboarding new users, deactivating leavers, and helping to ensure appropriate access levels are maintained.
• Carrying out mass data operations and bulk updates to keep the CRM accurate, well-structured, and aligned to business needs.
• Building and maintaining reports, dashboards, list views, and approval workflows that give the Commercial team clear visibility and control.
• Supporting Salesforce adoption by delivering training, providing hands-on assistance, and promoting best practice across the Sales community.
• Gathering user feedback, participating in the monthly Salesforce Champions call, and proactively identifying opportunities to improve how the platform is used.
• Supporting UAT for system updates and escalating technical issues to the appropriate support channels.
• Tender Management & Tender Support
• Working in close collaboration with the lead Salesperson to manage and complete tender documentation end-to-end, ensuring a harmonised approach that aligns commercial strategy with accurate, compelling, and timely responses that meet client requirements.
• Partnering with the lead Salesperson throughout the tender process to ensure consistency of messaging, a joined-up client narrative, and a unified submission that reflects both commercial and operational strengths.
• Maintaining and updating the Corporate Value Proposition to ensure it remains differentiated, accurate, and aligned to brand standards.
• Completing ancillary documentation and conducting ad hoc global mapping in support of tender submissions and account reviews.
• Supporting and contributing to EcoVadis sustainability assessments and related submissions.
• Will contribute to the global onboarding of the new Tender Management System, working alongside colleagues, international stakeholders, and external vendors to support timely and consistent delivery across all regions.
• Will support the global integration of the Tender Management System with ABG platforms, including Salesforce, to ensure data flows are accurate and processes are aligned worldwide.
• Will help to design and deliver training to drive confident and consistent adoption of the new tool across global Sales teams.
• Will contribute to the creation of user guides and supporting materials, manage hyper care, gather post-launch feedback, and work with the wider team to drive continuous improvement.
• Will support UAT and sign-off processes prior to go-live.

Skills & Experience

• Experience working with Salesforce or a similar CRM platform, with the ability to support day-to-day usage and data management.
• Experience managing tender processes collaboratively with Sales stakeholders, ensuring high-quality responses are consistently delivered under time pressure.
• Experience identifying and driving improvements to existing tender processes, embracing AI and automation technologies to elevate response quality and improve overall efficiency.
• Open-minded approach to emerging tools and ways of working, with experience recommending and implementing new technologies where they add value to the tender process.
• Experience contributing to system implementation, onboarding, or change management projects as part of a team, ideally with a global or cross-regional dimension.
• Confident trainer and communicator, able to engage and upskill stakeholders at varying levels of technical ability across different geographies.
• Hands-on experience using AI-powered tools in a professional setting, with a track record of adopting new practices that drive efficiency and reduce manual effort.
• Highly organised, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficient in Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams.

• Highly organised, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficient in Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams.