Sales Development Representative (SDR) 

Job Description

As a Sales Development Representative (SDR), you will support Thomson Reuters' growth strategy in Mexico by identifying, engaging, and developing new business opportunities within an assigned territory.

You will use effective virtual selling channels to prospect potential customers, understand their business needs, build a qualified sales pipeline, and close assigned commercial opportunities. You will also identify upsell and cross-sell opportunities and collaborate with the appropriate internal resources to advance them.

This role is ideal for a motivated, resilient, and customer-focused sales professional who thrives in a performance-driven environment and is energized by achieving ambitious activity, pipeline, and revenue targets.

Key Responsibilities

• In this opportunity as a Sales Development Representative, you will:
• Prospect for New Sales Opportunities: Identify, research, and engage prospective customers within an assigned territory to generate qualified new business opportunities.
• Build and Manage a Sales Pipeline: Develop and maintain a consistent pipeline of opportunities through outbound prospecting, lead follow-up, and targeted customer engagement.
• Close Commercial Opportunities: Manage assigned sales opportunities through the sales cycle and close business when appropriate. Renewal contracts may be managed by other sales resources.
• Identify Upsell and Cross-Sell Opportunities: Recognize expansion opportunities within customer conversations and route them to the appropriate Account Executive, Account Manager, or internal stakeholder.
• Achieve Sales Targets: Meet or exceed monthly and annual sales targets while maintaining consistent performance against year-to-date goals.
• Meet Activity Metrics: Achieve or exceed daily outreach, contact, and engagement targets through phone, email, video, and other virtual sales channels.
• Engage Customers Through Virtual Sales Channels: Use the most effective digital and virtual channels to connect with prospects, validate business needs, and communicate the value of relevant Thomson Reuters solutions.
• Handle Objections and Advance Opportunities: Confidently address customer questions and objections, identify barriers to purchase, and move opportunities forward in the sales process.
• Maintain Accurate Salesforce Records: Log customer interactions, sales activities, opportunity details, and follow-up actions accurately and in a timely manner within Salesforce.
• Collaborate With Internal Stakeholders: Work closely with managers, peers, Account Executives, and other internal teams to share insights, coordinate opportunity handoffs, and support overall sales growth.
• Participate in Coaching and Development: Actively engage in coaching, feedback, and professional-development activities to strengthen sales skills, business acumen, and product knowledge.
• Maintain Strong Performance Under Pressure: Effectively manage priorities, deadlines, activity expectations, and changing business requirements in a fast-paced sales environment.

Required Qualifications

• You are an ideal fit for the Sales Development Representative role if your experience includes:
• Experience in B2B prospecting, sales, lead generation, business development, or a comparable customer-facing commercial environment.
• A minimum of two years of relevant work experience; experience in software, SaaS, subscription-based services, or technology sales is strongly preferred.
• Excellent verbal and written communication skills in English.
• Demonstrated ability to communicate professionally and influence customers through phone, email, video, and other virtual selling channels.
• Strong interpersonal and relationship-building skills, with a professional, personable, and customer-focused approach.
• Ability to prospect, qualify leads, build pipeline, and identify new sales opportunities within an assigned territory.
• Ability to confidently handle objections, overcome barriers, and advance customer conversations toward commercial outcomes.
• Experience using CRM platforms and sales tools, particularly Salesforce or comparable systems.
• Intermediate computer skills and proficiency navigating standard business software, including Microsoft Office applications and CRM tools.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities effectively.
• Motivated, self-driven, solution-oriented mindset with a strong sense of accountability and ownership.
• Ability to learn quickly, adapt to changing priorities, and develop business acumen, sales capabilities, and product knowledge.
• Demonstrated resilience, persistence, patience, and determination when facing rejection, ambiguity, or challenging sales situations.
• Ability to maintain stable and consistent performance under pressure, including time-sensitive and high-volume work environments.
• Availability to work a schedule aligned with customers' business hours.

Preferred Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in an SDR, Business Development Representative, inside sales, lead generation, or sales development role.
• Experience selling software, SaaS, technology, content, data, or subscription-based solutions.
• Experience prospecting and developing new business opportunities within the Mexican market or other Latin American markets.
• Experience meeting or exceeding sales, activity, pipeline-generation, or revenue targets in a performance-driven environment.
• Experience using virtual or digital-first sales motions, including outbound calling, email outreach, video meetings, and social selling.
• Knowledge of consultative selling methodologies, needs-assessment techniques, and opportunity qualification processes.
• Experience working with Salesforce and other sales-engagement, prospecting, or customer-intelligence tools.
• Experience collaborating with geographically distributed sales teams and supporting opportunity handoffs across internal stakeholders.
  

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com