Sales Commission Operations Analyst

Job Description Summary

Responsible for supporting global sales commission operations through centralized execution, case management, reporting, and operational support activities. This role functions as part of a centralized operations model, ensuring accurate and timely commission processing, employee support, audit controls, and operational coordination across monthly and quarterly commission cycles.

The analyst partners closely with Sales Compensation, Payroll, Accounting, HR, and cross-functional stakeholders to maintain compensation plan integrity, resolve commission inquiries, support employee case management, and ensure accurate payout execution. The role also supports commission operations functions including data validation, process documentation, operational controls, and reporting administration.

In addition to operational support, this role contributes to process improvements, reporting automation, and analytics initiatives using tools such as Excel, Power BI, SQL, Microsoft Dynamics, Python, and Anaplan. The ideal candidate demonstrates strong analytical skills, operational discipline, attention to detail, customer service orientation, and the ability to manage multiple priorities in a fast-paced global environment.

Job Profile

NSCAP30 – Sales Commissions Analyst

Job Description

The Sales Commission Operations team is seeking a highly analytical and detail-oriented analyst to join our thoughtful and diverse global operations team. We positively love working at Adobe, and we know you will too!

This role supports global sales commission operations and is responsible for ensuring timely and accurate execution of commission operational processes across monthly and quarterly payment cycles. The analyst will support commission administration, employee inquiries, case management, reporting, controls, and operational process improvements for sales employees globally.

As a Sales Commission Operations Analyst, you will help drive operational excellence by partnering with cross-functional stakeholders, supporting centralized commission operations activities, and contributing to process optimization and reporting initiatives that improve transparency, accuracy, and efficiency.

What you'll do

Commission Operations

• Support monthly and quarterly commission processing activities including audits, validations, reconciliations, payroll file preparation, and accrual reporting
• Execute centralized commission operations processes while ensuring compliance with operational controls and service-level expectations
• Serve as a primary support contact for commission-related employee inquiries, case management, issue resolution, and escalations
• Ensure complete and accurate employee data and compensation plan information across commission systems
• Partner with Payroll, Accounting, HR, and Sales Compensation teams to ensure timely and accurate commission payments
• Maintain and update operational reporting, dashboards, and models using Excel and Power BI
• Support process documentation, standardization, reporting automation, and operational improvement initiatives utilizing Excel, Power BI, SQL, Python, Microsoft Dynamics, and Anaplan
• Maintain high service quality and responsiveness in supporting global sales employees and business partners

Plan & Analytical Support

• Develop an understanding of sales compensation plans, quota structures, and commission processes across supported organizations
• Assist with compensation plan analysis, quota performance reviews, and operational reporting requests
• Support ad hoc analysis and tracking of key operational and performance metrics
• Identify opportunities for improved operational efficiency, reporting accuracy, and scalability

Skills & Qualifications

• Highly proficient in Excel, Power BI, Microsoft Dynamics, Anaplan, and SQL
• Strong analytical, problem-solving, and operational support skills
• Experience supporting operational processes in a centralized operations or shared support environment preferred
• Strong attention to detail with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication and customer service skills
• Ability to work cross-functionally with global stakeholders and internal business partners
• Quick learner with the ability to operate independently in a fast-paced environment
• Experience with process improvement, reporting automation, and operational controls is a plus
• 2–3 years of relevant experience preferred

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

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