Company Profile:

Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of

the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts,

fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a

vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store

network encompassing more than 200 stores and is present in the most prestigious department and

specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.

Sales Associate – Jimmy Choo

Main responsibilities include:

• Providing exceptional standards of customer service surpassing customer expectations at every

opportunity by following our Selling Ceremony

• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through

customer service, attitude, personal grooming, dress code and behaviour

• Developing a detailed knowledge of the product including construction, materials, care and

design in order to provide exceptional and knowledgeable customer service

• Building, developing and maintaining your own client database ensuring repeat visits and

customer loyalty

• Resolving customer complaints promptly and successfully by investigating problems, developing

solutions and making appropriate recommendations to the store management

• Playing an active role in replenishing stock according to company procedures and policies

• Maintaining effective stock controls to ensure continued stock supply and ensure stock record

accuracy

• Participating and supporting the team in stock takes as and when required

• Attending and participating in all store meetings and training events as required ensuring good

communication is maintained

• Participating in, and representing Jimmy Choo during promotional events and activities

• Actively ensuring merchandise presentation reflect VM standards and general tidiness and

cleanliness of the boutique at all times

• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects

of the boutique performance

• Demonstrating a constant awareness and actively striving to achieve key performance indicators

in order to increase boutique performance and reach individual and store targets

• Actively implementing and following our required procedures, standards and policies as outlined

in Retail Excellence and as communicated by the Company

• Communicating all potential Health and Safety issues to the Store Manager and complies with

Jimmy Choo Safety and Security procedures

• Supporting the Store Manager and Assistant Manager in any back of house and administrative

operations as requested

• Demonstrating flexibility by supporting the store management in any other ad-hoc duties as

might reasonably be required in the successful running of the boutique

Competencies and Experience Required:

• Demonstrable success gained as a sales consultant within a luxury brand

• Excellent communication skills both written and verbal

• Fluent English

• Additional languages would be beneficial

• Demonstrable sales skills

• Knowledge and understanding of the luxury market, customer service and fashion

• Successfully able to handle multiple demands and competing priorities

• Seeks opportunities to be proactive and pre-empt client needs

• Demonstrates respect and politeness and regularly exceeds customer expectations

• Shows innovation and initiative in setting customer care standards

Personal Attributes:

• Enthusiastic, self-confident and self-motivated

• Understand and represent the luxury lifestyle image of Jimmy Choo

• Professionalism is maintained under all circumstances

• Prepared to go the extra mile to achieve target

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range: