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The Sales Assistant Manager leads the execution and strategic evolution of Fifth Third’s Sales Assistant Program, including dedicated Sales Assistants, Virtual Sales Assistants, and future support models. This role provides leadership for Sales Assistant resources and is accountable for program design, workforce planning, performance management, service quality, and scalability. The manager partners with mortgage sales leaders and cross-functional teams to align support resources with business needs, resolve escalated issues, advance technology and process improvements, and use data-driven insights to strengthen mortgage sales effectiveness and production outcomes.

YOUR RESPONSIBILITIES:

• Lead and oversee Sales Assistant resources and direct reports, ensuring program effectiveness, service quality, and scalability.
• Direct the ongoing design and evolution of Sales Assistant support models to improve mortgage sales effectiveness.
• Assess capacity, demand, coverage, and workforce requirements to align Sales Assistant resources with business needs.
• Recruit, onboard, train, and develop Virtual Sales Assistant team members and contractors.
• Establish performance measures and use defined KPIs, reporting, and trend analysis to evaluate program results and recommend actions.
• Serve as the primary liaison between Sales Assistant resources and mortgage sales leadership, including resolving escalated issues.
• Gather and incorporate feedback from field leaders and Mortgage Loan Originators to improve program effectiveness.
• Partner with Sales, Operations, Training, Technology, HR, and project teams to implement program enhancements and transformation initiatives.
• Identify and advance opportunities for automation, technology enablement, and process improvement, including capabilities within Encompass and other strategic platforms.
• Present data-driven recommendations, program outcomes, and improvement priorities to senior leadership.
• Other Duties: Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission

MINIMUM REQUIREMENTS:

• Bachelor’s degree or an equivalent combination of education and work experience.
• 5 years’ experience in residential Mortgage Loan process

• 3 years’ experience leading large-scale operational or sales support programs.
• S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

REQUIRED SKILLS:

• Ability to influence and collaborate with leaders and cross-functional partners without direct authority.
• Strong analytical, strategic planning, and business acumen.
• Demonstrated ability to lead through change management initiatives.
• Broad knowledge of residential mortgage lending products, processes, and sales support functions.
• Proficiency in Microsoft Office and other Windows-based business applications.
• Working knowledge of federal regulations and compliance requirements governing residential mortgage lending.

SKILLS FOR SUCCESS:

• Demonstrated ability to collaborate effectively across teams while maintaining credibility and professionalism with employees, peers, and leaders.
• Strong written and verbal communication skills, with the ability to tailor messages to diverse audiences.
• Strong customer-service orientation with a demonstrated commitment to teamwork and relationship building.
• Ability to interpret and apply policies, procedures, and guidelines to improve productivity while operating within established risk parameters.
• Ability to quickly learn and apply conventional, government, and portfolio lending guidelines and related loan origination systems.

DOING THE RIGHT THING: Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets —including you​.

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At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.