GENERAL SUMMARY:

The outbound supervisor will manage the day-to-day fulfilment, dispatch and delivery of goods. They will oversee warehouse workflows—including order picking, packing, and handover to 3pl to ensure shipments reach customers accurately, safely, and on schedule. They also will lead team performance and enforce safety compliance and ensures service level agreements (SLAs) are consistently met.

ESSENTIAL DUTIES AND RESPONSIBILITIES RETURNS:

Operations & Logistics

· Coordinate daily outbound activities from order release to dispatch.

· Supervise picking, staging, and packing processes to ensure orders are ready before prescribed cut-off times.

· Ensure 100% inventory accuracy and proper handling of all outgoing consignments.

· Maintain compliance with all safety protocols, Standard Operating Procedures (SOPs), and quality control measures.

Team Leadership

· Oversee, train, and manage the performance of warehouse associates, pickers, packers, or outbound sales team members.

· Conduct performance evaluations, handle scheduling, and coach staff on reaching their daily and weekly targets.

· Foster a positive, team-oriented work environment that promotes safety and continual professional development.

Communication & Reporting

· Act as the primary liaison between the outbound department, inbound, transport/logistics(3pl), Sales.

· Generate daily, weekly, and monthly performance and shipping reports.

· Investigate customer abnormalities or complaints and execute corrective actions.

Compliance & Safety:

· Enforces Standard Operating Procedures (SOPs), quality assurance (QA) guidelines, and health and safety (OHASA) regulations on the warehouse floor

· Asset protection

· PPE and Hazard control

General:

· Conduct and supervise cycle counting every morning

· Housekeeping (5S)

· Maintain reporting trackers

· Open and closing facility

· 3pl management (onsite personnel)

· Administration

Essential Skills & Competencies

Leadership & Delegation: The ability to mentor staff, assign tasks, and meet team goals.

Conflict Resolution: Navigating and mediating team disputes effectively.

Communication: Clear, active listening and articulate instructions.

Compliance Management: Ensuring adherence to internal policies and SLA

Experience

· Typically, 2 to 3 years in a warehouse, supply chain, warehouse distribution.

· Proficiency in Warehouse Management Systems (WMS), and data analytics.

· Exceptional organizational abilities, conflict resolution, and the capacity to work in high-pressure environments.

· Dynamics Nav 2018 experience (advantage)

· Microsoft Business Central (advantage)

Qualifications

· Diploma or bachelor’s degree in business management or Logistics and Supply Chain Management

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation.