At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Cleveland Clinic’s Business Operations Center serves as a key hub for our Home Care and Hospice operations as well as many administrative and support teams. This collaborative workplace supports a wide range of caregivers, clinical professionals, and operational teams. While many positions are based within the center, numerous home-visiting roles—including case managers, nurses, and therapists—travel throughout the Greater Cleveland and Akron/Canton areas to deliver exceptional care directly to patients in their homes.

Keeping patients connected to the highest quality care as they transition from the hospital to home or a facility is part of the Cleveland Clinic innovative approach to value-based care. As a Hospice Coordinator, you will be at their side the whole way, ensuring a smooth adjustment to their new routine. Through our Center for Connected Care, you will help provide a full continuum of care by processing inpatient referrals, coordinating discharge plans, coordinating services and more. Your efforts directly enhance the quality of life for patients and their families every day.  

A caregiver in this position works 3-10s, 8:00am to 6:30pm, including every 4th weekend and 2 holidays per year (1 winter, 1 summer). This role will provide coverage to our west and south region hospitals.

A caregiver who excels in this role will:  

• Act as a member of the interdisciplinary team for the assigned functions related to the coordination of services with internal and external referral sources.  

• Process inpatient referrals into hospice, ensure continuity of care and coordinate discharge planning in contract facilities.  

• Actively educate potential customers about the benefits and appropriateness of hospice care.  

• Ensure patients and their families have adequate knowledge and an understanding of the hospice benefit.  

• Process inquiries for all new referrals (internal and external). 

• Ensure a seamless transition from hospital to the community setting by ordering medical supplies and DME, handing off communication with the field team and documenting in the electronic medical record.  

• Perform assessment of potential patients consistent with Cleveland Clinic Hospice policies, procedures and admission criteria alongside the physician. 

• Perform admission assessments for new admissions into contracted facilities and document information in the EMR within specified time frame. 

• Plan the delivery of patient care in collaboration with other disciplines to provide comfort and symptom management. 

• Perform daily assessment and coordinate the plan of care with inpatient staff for General Inpatients (GIP).   

• Assess patient for safety risks, abuse and neglect. 

• Assess and document pain using the appropriate pain scale and manage patient’s pain. 

• Document changes in patient condition and effectiveness/timeliness of care/interventions. 

• Evaluate, update and revise the plan of care to facilitate achievement of expected outcomes. 

• Know action, usual dosage, indications and side effects of medications administered. 

• Attend interdisciplinary meetings as assigned. 

Minimum qualifications for the ideal future caregiver include:  

• Graduate from an accredited school of Professional Nursing 

• Current state licensure as a Registered Nurse (RN) 

• One year of current clinic experience as an RN 

• One year of experience in an acute med/surg or critical care setting 

• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or the American Red Cross 

• Knowledge of JCAHO and Medicare standards and regulations 

• Ability to work irregular/varying hours as needed 

• Ability to travel to hospitals and community referral sources 

Preferred qualifications for the ideal future caregiver include: 

• Bachelor’s of Science in Nursing (BSN) 

Physical Requirements:

• Requires full range of body motion including handling and lifting packages, manual and finger dexterity and eye hand coordination.  Occasionally lifts and carries items up to 50 pounds.  Requires corrected vision and hearing to normal range.
• Requires standing and walking for extensive periods of time.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.