Company :

Job Description : 

GENERAL OVERVIEW:

Registered Nurses (RNs) in this role work in a high-volume call center environment, serving as the primary point of contact for physicians and referring healthcare providers seeking assistance with patient transfers within the Allegheny Health Network (AHN). Key responsibilities include the efficient triage and facilitation of complex requests (telemedicine, consults, transfers, and emergency alerts), ensuring timely patient care transitions, and effective collaboration with diverse clinical teams to maintain patient safety and optimal care delivery . 

ESSENTIAL RESPONSIBILITIES

• Coordinate all aspects of patient care for adult and pediatric transfers, working collaboratively with the interdisciplinary Transfer Center team. Responsibilities include facilitating timely transitions, ensuring high-quality care, optimizing patient experience, and gathering comprehensive clinical data. This encompasses obtaining verbal reports from referring providers, accessing and reviewing electronic health records (EHR), and reviewing relevant clinical laboratory and diagnostic results. 25%

• Facilitate paitent throughput within and into the AHN network by, coordinating communication between referring facility providers and the accepting AHN providers and clinical management team.  Identifying the most appropriate AHN facility destination location meeting the patient’s clinical needs, and assuring that beds are promptly assigned based on patient clinical condition and hospital and departmental protocols.20%

• Identify and prioritize the needs of incoming callers to provide patient-centered support, guiding them through the transfer process with education, screening, referrals, care coordination, and any additional assistance required 10%

• Simultaneously utilize several software platforms and a multi-channel phone system to maintain accurate patient records, coordinate timely access to care, and manage seamless communication between various clinical departments and external facilities. 15%

• Clinically prioritize and coordinate patient placement within the AHN network, ensuring optimal allocation of resources based on patient acuity, bed capacity, and staff availability10%

• Provide clinical direction and support to non-clinical staff to enhance hospital efficiency, including but not limited to: prioritizing inbound patients, coordinating bed allocation, and facilitating timely patient placement.10%

• Monitor department patient boards, prioritizing bed placement for critical or high-priority transfer patients. Receive and document updates on patients' clinical conditions within the electronic health record (EHR), maintaining continuous monitoring until the transfer request is finalized.10%

• Other duties as assigned or requested.

QUALIFICATIONS:

Required

• Associates or Diploma in Nursing or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

• 5 years of experience in Clinical Nursing

• 3 years of experience in stepdown/critical care/Emergency Roon

• Current State of PA RN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC).

Preferred

• Bachelor's degree in Nursing, strongly preferred

SKILLS:

• Computer literacy - Ability to simultaneously work within,  several software packages, multiple screens, and a multichannel phone system

• Communication/Collaboration - maintain focus in fast-paced environment and support collaboration between providers, clinical staff, facility leaders, and non-clinical transfer center team members

• Decision-making - demonstrated critical clinical decision making and leadership skills needed in a high-pressure healthcare environment

• Composure - demonstrated ability to juggle multiple priorities in a fast-paced environment

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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