Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide ongoing development, coaching, and support for Medical Assistants (MAs).
• Develop and maintain orientation, education, and training materials for MAs and Lead MAs.
• Partner with Lead MAs to ensure effective onboarding, education, training, and ongoing development of MA staff.
• Coach providers and MAs in building collaborative, trusting working relationships that support high-quality, patient-centered care.
• Serve as a Subject Matter Expert (SME) regarding the Medical Assistant scope of practice.
• Identify opportunities for quality improvement by observing workflows, evaluating current practices, and recommending process improvements.
• Oversee and support execution of MA responsibilities related to pharmacy and medication guidelines, including: Vaccine administration processes Controlled substances Clinical Laboratory Improvement Amendments (CLIA) proficiency General medication safety practices
• Identify, develop, implement, and standardize MA protocols and best practices.
• Participate in clinic Quality Improvement (QI) meetings and support MA-driven quality measures, including initiatives that rely on patient in-reach.
• Actively participate in clinic process improvement projects that impact or enhance the MA role.
• Participate in the interview and selection process, providing guidance and support to Lead MAs as appropriate.
• Promote the organization's mission, vision, and values and demonstrate established service behavior standards.
• Perform other duties as assigned.

EDUCATION

Required

• Associate of Science in Nursing (ASN) from an accredited School of Nursing.

Preferred

• Bachelor of Science in Nursing (BSN).

CERTIFICATION, REGISTRATION, AND LICENSURE

Required

• Current Registered Nurse (RN) license in the state of practice.
• Current Basic Life Support for Healthcare Providers (BLS-HCP) certification from the American Heart Association.

EXPERIENCE

Required

• Minimum of two years of experience as a Registered Nurse.

Preferred

• Three or more years of clinical nursing experience.
• Primary care and/or specialty care nursing experience.
• One or more years of leadership or management experience, including experience with process improvement and change management.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, education, training, licensure, experience, and abilities necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to remain flexible and adaptable as the primary care RN role and clinical needs evolve.
• Demonstrated initiative, self-motivation, and commitment to continuous learning and professional development.
• Ability to advocate effectively for MA and RN clinical support roles within a patient-centered primary care environment.
• Strong understanding of the RN's role and value within an integrated primary care team.
• Ability to collaborate and communicate effectively with Clinic Managers, Practice Administrators, operational leadership, nursing leadership, providers, and other key stakeholders.
• Ability to support education, workflow standardization, quality improvement, and change-management initiatives across clinical teams.
• Regular and reliable attendance during scheduled business hours or assigned shifts is required.
• Ability to work nights and/or weekends when required for identified positions.
  

Location:

Work City:

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Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.