ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handling incoming calls, fielding inquiries, managing phone lines, directing calls, and screening communications.
• Managing, sorting, and responding to incoming physical and digital correspondence on behalf of Risk Management team.
• Responsible for entering, maintaining incident reports and certificate of insurance (COI) into the Risk Management Information System (RMIS).
• Reviewing COI minimum requirements are met and maintains Certificate of Insurance and logs for departments.
• Process incident reports, sending denial letters if needed, notifying vendors of such incidents, collecting and analyzing appropriate documentation.

• Maintaining office files and creating processes to maximize office efficiency.
• Establish and maintain cooperative working relations with other departments and organizations.

• Submit invoices in a timely manner.
• Loss runs review and upload.
• Assist with scheduling team members’ legal interviews & deposition.
• Assist with conducting weekly meetings with Security Department
• Meetings participation within other departments.

• Perform other duties as assigned to support the efficient operation of the Risk Management department.

REQUIRED SKILLS / ABILITIES

• Excellent verbal and written communication skills
• Excellent organizational skills, ability to multitask and attention to detail required
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite and/or related software
• Familiarity with federal, state, and local regulations
• Must be able to read, speak, and write in the English language.  Bilingual abilities are a plus.
• Must be able to work in a fast-paced, high-demand environment.
• Ability to handle sensitive and confidential company or personnel information safely.

MINIMUM REQUIREMENTS

• High School Diploma or General Education Development (GED) required. Bachelor’s degree in risk management, business administration, finance, human resources, or a related field preferred.
• Entry-level coordinator, some experience in risk management, compliance, safety administration, claims processing, and general office operations preferred.
• Ability to review incident reports, track loss trends, and organize large amounts of information.
• Strong work knowledge of Microsoft Office, database and incident-reporting software.
• Basic understanding of local compliance rules, safety regulations, and/or liability concepts.

PHYSICAL DEMANDS

• Sitting at a computer for long, continuous periods to manage claims data, review surveillance notes, and process safety reports.
• Using a keyboard, mouse, and phone systems for data entry and communication.
• Clear vision (close-up and distance) to review documents, alongside good hearing and speaking skills to communicate with staff, guests, and Patrons.
• Lifting, carrying, pushing, or pulling light office supplies, files or objects weighing up to 50 pounds.
• Working in environments with moderate to high noise levels, flashing casino lights, and exposure to cigarette smoke or dense crowds during floor walks.

• Work varied shifts, including weekends and holidays, if needed.

Equal Opportunity Employer:

Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms Casino Resort, its affiliates and subsidiaries, will make reasonable accommodations in compliance with applicable law.

We are committed to creating a work environment where the growth and well-being of our team members is the top priority.  Join our team today!