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This position is the primary contact for information technology issues related to software applications used by Revenue Cycle. This position is responsible for first level support of revenue cycle software and applications, including but not limited to implementation and testing. Creates and manages system build, supports on-going computer-based research, system defects and enhancement requests, generates reports and participates in process improvement initiatives. This position works independently on large-scale data processing projects, acting as a project leader, performing system and business analysis, developing system designs, and overseeing system development and implementation. Responsible for monitoring and maintaining daily operations activities of the revenue cycle systems and applications.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, EXPERIENCE, AND/OR LICENSURE:

1. Bachelor’s Degree Business Administration, Healthcare Administration or related discipline AND Two (2) years’ experience revenue cycle applications OR;

High school Diploma or Equivalent AND Six (6) years’ experience revenue cycle software applications.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Proficiency in Epic Resolute or similar module

EXPERIENCE:

1. Two (2) years’ experience hospital billing, revenue cycle reporting.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Supports revenue cycle department applications (Epic, Tableau, Clearinghouse, etc) and maintains an understanding for supported applications

2. Participates in monitoring and correcting system errors as assigned.

3. Knowledge of the existing and optimal user workflows. Uses analytical methods to analyze and revise existing systems and complex workflows.

4. Develops, maintains and manages department related databases and reports as needed to assist in research and resolution of issues.

5. Independently oversees system configurations and design options to make appropriate recommendations for system maintenance or project decision.

6. Prepares test scripts and participates in testing.   Completes proper documentation of issues and requests

7. Independently imports and exports data.

8. Identifies automation opportunities and leads robotic process automation requirements design and testing.

9. Acts as the primary contact and conduit to Information Technology, external vendors and the IT Help Desk.

10. Participates in testing of all software upgrades to ensure optimal functionality.

11. Completes proper documentation of issues and request as per the policy

12. Participates in the build and assessment of vendor application packages for upgrades and enhancements.

13. Leads revenue cycle projects as assigned and escalates issues as needed.

14. Troubleshoots and isolates issues with department specific applications.  Troubleshooting or helpdesk work is non-exempt.

15. Monitors application performance and makes recommendations for improvement.

16. Works with Information Technology to assure accurate and timely processing of data and prioritization of project work and incident or enhancement requests.

17. Monitors system performance and metrics to ensure maximum efficiency.

18. Documents system specifications, configurations, and user guides

19. Monitoring automations that have been configured and released into production

20. Monitors efficiency metrics to ensure optimal process design or identify possible enhancements for optimization

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for extended periods of time.

2. Intermittent physical exertion is required to shift, push/pull approximately 25-80 pounds.

3. Visual acuity must be within normal range.

4. Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. This work environment is a standard office environment.

SKILLS AND ABILITIES:

1. Possess good oral and written communication skills.

2. Working knowledge of computers.

3. Ability to handle and maintain confidential information.

4. Ability to work independently or cooperatively as a team member.

5. Ability to adapt to various workloads and assignments

6. Ability to understand written and oral communication.

7. Ability to prioritize tasks.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

SYSTEM West Virginia University Health System

Cost Center:

667 SYSTEM Revenue Cycle Integration