Palisades Tahoe

We share the spirit of these legendary mountains with the world. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: Manage daily Rental/Demo/Tuning operations in a professional, courteous, and service-driven manner. Supervises employee activities, support, train and lead staff to success.

Applicants must be 18 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $22.96 - $32.14 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! 

• Healthcare options for both Seasonal & Year-Round employees 

• Generous discounts on outdoor gear, apparel, etc. 

• 401(k) plan with generous company match 

• Free and discounted lift tickets 

• 25%-50% discount at Food & Beverage locations at Palisades & Alpine 

• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more! 

• Employee Assistance Program (EAP) 

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Provide all customers and employees with top quality customer service in all situations at all times.
• Assist in managing a team of 30-40 employees. Assist in supervisory responsibilities such as interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Work within daily labor budget.
• Comply with Federal and California Labor law in all phases of the payroll and employment process; from hiring through termination, as well as all Company policies & procedures.
• Enforce safety standards in accordance with company policies and procedures. 
• Write and monitor weekly schedules based on labor payroll projections.  Approve and oversee accuracy in weekly time keeping logs, submit all paperwork in a timely fashion
• Hold staff responsible to the highest standards in professional appearance and grooming, parking policy, operational procedures, phone etiquette and use of company equipment.
• Performs all duties of Rental/Demo/Tuning shop personnel as needed.

Competencies and Job Requirements:

Required: 

• Able to communicate effectively in writing and verbally across all levels of the organization.
• Excellent organizational and problem solving skills with the ability to handle multiple tasks.
• Able to establish and maintain effective working relationships and interact with others

• Working knowledge of computers including MS Office (Word, Excel, Outlook, Access)

• Ability to define work in a fast paced environment while maintaining a high level of accuracy and courtesy.

Education and Experience:

Required:

• High School Diploma or GED
• Three years experience in Rental/Demo/Tuning shop; or equivalent combination of education and experience
• Basic knowledge of hand tools.
• Trained and knowledgeable of ski/snowboard equipment, binding and boot function and use.
• One year supervisory experience

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 100% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting. pushing or pulling up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will occasionally be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: POS system, skis, boots, bindings, ski tuning equipment, hand tools

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility.  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.