• Welcome guests and provide exceptional customer service throughout the rental experience.  

• Accurately process rental transactions, retail purchases, reservations, and payments using the point-of-sale (POS) system.  

• Assist guests in selecting the appropriate rental equipment based on age, ability level, terrain preference, and current conditions.  

• Recommend upgrades and additional products, including High Performance and Demo equipment, helmets, outerwear, accessories, and other rental add-ons.  

• Answer guest questions regarding rental equipment, pricing, policies, resort services, and mountain information.  

• Verify guest information and ensure rental agreements and waivers are completed accurately.  

• Maintain cash drawer accountability and accurately reconcile transactions.  

• Assist with online reservations, modifications, cancellations, and guest inquiries.  

• Work collaboratively with technicians and rental staff to ensure equipment is prepared and delivered efficiently.  

• Maintain a clean, organized, and professional work environment, including cashier stations, guest waiting areas, and merchandise displays.  

• Restock retail merchandise, rental forms, and operational supplies as needed.  

• Help manage guest flow during peak business periods while maintaining a positive attitude.  

• Resolve routine guest concerns professionally and escalate more complex issues to supervisors when appropriate.  

• Follow all company policies regarding cash handling, safety, security, and guest confidentiality.  

• Support other Rental and Retail operations as business needs require.  

• Perform other duties as assigned. 

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS  

• Ability to learn and effectively use point-of-sale (POS) systems, rental software, and other computer programs.  

• Basic cash handling and mathematical skills.  

• Strong customer service and interpersonal communication skills.  

• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.  

• Ability to learn and retain knowledge of rental equipment, retail products, services, pricing, and promotions.  

• Basic mechanical aptitude and willingness to learn the operation and function of ski and snowboard equipment.  

• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.  

• Ability to work independently while contributing to a collaborative team environment.  

• Excellent attention to detail and accuracy when processing transactions and reservations.  

• Ability to remain calm, positive, and professional during busy periods and while resolving guest concerns.  

• Ability to stand and walk for extended periods throughout the workday.  

• Ability to lift and carry up to 30 pounds and perform repetitive bending, reaching, and lifting.  

• Ability to work a flexible schedule, including weekends, holidays, evenings, and peak vacation periods.  

• Willingness to work in a winter resort environment and adapt to changing business needs.  

• Previous skiing or snowboarding knowledge is preferred but not required. 

PHYSICAL DEMANDS AND WORKING CONDITIONS 

• This position requires us to work evenings, weekends and holidays while in operation. 

• Manual dexterity to operate a computer and other common office equipment on a constant basis. 

• Ability to work for extended periods of time standing, reaching, and speaking on a constant basis. 

• Math, cash register and currency skills 

• Positive attitude with strong guest services and communication skills a must 

• Abides by all Crystal Mountain employment guidelines