Remote Monitoring Specialist

Sandvik Mining and Rock Solutions is a global leader in equipment, tools, parts, and services for the mining and infrastructure industries, with applications in drilling, cutting, loading, tunneling, and quarrying. Proudly ranked among Forbes Top 50 Global Employers.

Job purpose

Responsible for performing equipment remote monitoring service by utilizing telematics and maintenance data via digital tools. Participating to customer meetings, owner of communication channel to the customer on behalf of remote monitoring service.

Providing valuable input for Global Productivity & Reliability Center R&D team to create new algorithms and initiating defect elimination studies for equipment in general. Gathering customer feedback to create new proposals to improve the service level of remote monitoring service. Mentoring Remote Monitoring Analysts.

Main responsibilities

• Perform remote monitoring of our customer’s fleet in terms of telemetry and maintenance to ensure the optimal performance of the fleet
   
• Notify the customer regarding Adhoc alarms on an emergency basis, communicating the proper urgency and supporting information
   
• Provide valuable input to technical leadership at all levels of the mines, with special emphasis on interacting with Operations and Maintenance crews
   
• Statistically analyze equipment/asset performance to assess functional system reliability, asset availability, equipment maintainability, process safety & environment
   
• Translate reliability opportunities into bottom-line cost savings & top-line growth
   
• Promote technical, systemic, human/behavioral reliability improvement factors across sites
   
• Support the continued development and administration of analytical platforms and applications
   
• Provide and gather information from on-site personnel and help them to be successful with new digital tools and ways of working
   
• Provide analytical input to reliability engineers and help them to create robust RCA reports and recommendations to improve the performance of equipment based on the insights of data
   
• Host customer remote monitoring weekly meetings and lead the conversation from Sandvik side

Experience

• 2-6 years of related work experience from heavy machinery or mining enviroment operations
   
• Depth technical knowledge from hydraulics, mechanics, electrics
   
• Solid understanding of the mining operations
   
• Experience from telemetry solutions and associated analytics is seen as distinct advantage
   
• Excellent computer skills
   
• Experience from intepreting data sets and visualization

Education

• Degree in Mining, Mechanical, Electrical Engineering

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity​ with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability.​ To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.